Server Administrator

• Mar 2022 - Present

Systems Administrator II

• Mar 2021 - Mar 2022

Technical Support Agent

• Jan 2021 - Feb 2021

• Provided technical support for end user equipment through inbound calls and emails. • Investigated, diagnosed, and solved software and hardware problems in a timely manner. • Gathered and logged information on customers issues into a call tracking system. • Created documentation on any newly discovered technical resolutions. • Worked with internal quality assurance and software development teams on bug fixes. • Setup and assisted with orders and returns for parts and… Show more • Provided technical support for end user equipment through inbound calls and emails. • Investigated, diagnosed, and solved software and hardware problems in a timely manner. • Gathered and logged information on customers issues into a call tracking system. • Created documentation on any newly discovered technical resolutions. • Worked with internal quality assurance and software development teams on bug fixes. • Setup and assisted with orders and returns for parts and equipment. • Provided end user training on system functions via internet, onsite and classroom environments. • Updated and maintained installation, assembly, and end user documentation for all company equipment. Show less • Provided technical support for end user equipment through inbound calls and emails. • Investigated, diagnosed, and solved software and hardware problems in a timely manner. • Gathered and logged information on customers issues into a call tracking system. • Created documentation on any newly discovered technical resolutions. • Worked with internal quality assurance and software development teams on bug fixes. • Setup and assisted with orders and returns for parts and… Show more • Provided technical support for end user equipment through inbound calls and emails. • Investigated, diagnosed, and solved software and hardware problems in a timely manner. • Gathered and logged information on customers issues into a call tracking system. • Created documentation on any newly discovered technical resolutions. • Worked with internal quality assurance and software development teams on bug fixes. • Setup and assisted with orders and returns for parts and equipment. • Provided end user training on system functions via internet, onsite and classroom environments. • Updated and maintained installation, assembly, and end user documentation for all company equipment. Show less

Information Technology Support Specialist

• Feb 2020 - Jan 2021

• Managed the IT Help Desk ticketing system (Zendesk) to support users companywide by responding to an average of 35 help tickets daily. • Provided first level support to troubleshoot computer hardware and software issues. • Assisted with the deployment of IT hardware, software, peripherals, and mobile devices. • Provided basic user support and management in various business applications including accounting, construction, and property management. • Provided server application… Show more • Managed the IT Help Desk ticketing system (Zendesk) to support users companywide by responding to an average of 35 help tickets daily. • Provided first level support to troubleshoot computer hardware and software issues. • Assisted with the deployment of IT hardware, software, peripherals, and mobile devices. • Provided basic user support and management in various business applications including accounting, construction, and property management. • Provided server application management (users, roles, groups, permissions). • Worked with Office 365 portal applications and MS Admin Platform to better support users and implement solutions to common business functions. Show less • Managed the IT Help Desk ticketing system (Zendesk) to support users companywide by responding to an average of 35 help tickets daily. • Provided first level support to troubleshoot computer hardware and software issues. • Assisted with the deployment of IT hardware, software, peripherals, and mobile devices. • Provided basic user support and management in various business applications including accounting, construction, and property management. • Provided server application… Show more • Managed the IT Help Desk ticketing system (Zendesk) to support users companywide by responding to an average of 35 help tickets daily. • Provided first level support to troubleshoot computer hardware and software issues. • Assisted with the deployment of IT hardware, software, peripherals, and mobile devices. • Provided basic user support and management in various business applications including accounting, construction, and property management. • Provided server application management (users, roles, groups, permissions). • Worked with Office 365 portal applications and MS Admin Platform to better support users and implement solutions to common business functions. Show less

Claims Analyst

• Jul 2017 - Jan 2020

• Reconciled a Microsoft Access Database by comparing data from multiple sources to ensure data was processed successfully. • Organized and compiled data to be inserted on to Microsoft Excel. • Developed a Windows PowerShell command that turned a multiday process into a minute process, resulting in a more efficient and cost-effective task.

Scanning Clerk/Admin

• Jun 2015 - Jul 2017

• Provided administrative assistance to different departments in company. • Prepared reports, spreadsheets, and reimbursement applications to be electronically filed by uploading documents. • Managed thousands of confidential files.

Volunteer Mentor

• Aug 2014 - Jun 2017

• Volunteer mentor for the Teen Trendsetters – Barbra Bush Foundation for Family Literacy. • Mentored first and second grade students reading half a year or more behind their grade level. • Participated in weekly meetings with mentees with the goal to improve their reading level. • Volunteer mentor for the Teen Trendsetters – Barbra Bush Foundation for Family Literacy. • Mentored first and second grade students reading half a year or more behind their grade level. • Participated in weekly meetings with mentees with the goal to improve their reading level.

Volunteer Aquarium Guide

• Jun 2015 - Aug 2015

• Aided individuals ranging from children to seniors in the learning of information about different aquatic life. • Greeted guests in a professional and polite manner. • Informed guests with information about the nature center and answered any questions they may have had. • Guided guests to different locations around the nature center. • Aided individuals ranging from children to seniors in the learning of information about different aquatic life. • Greeted guests in a professional and polite manner. • Informed guests with information about the nature center and answered any questions they may have had. • Guided guests to different locations around the nature center.