Slot Operations Manager

• Oct 2019 - Present

Assistant Shift Manager of Slot Operations

• Jul 2018 - Oct 2019

Responsible for overall day to day operations of the casino and all levels of supervisory roles, while providing support for almost 100+ team members prior to opening. Lead entire staff in the identification of operational challenges, created and put into place policies and procedures to identify and solve problems.Under the direct supervision of the Slot Director, oversaw the day to day slot operations on an assigned shift; responsible for maintaining appropriate staffing levels in the… Responsible for overall day to day operations of the casino and all levels of supervisory roles, while providing support for almost 100+ team members prior to opening. Lead entire staff in the identification of operational challenges, created and put into place policies and procedures to identify and solve problems.Under the direct supervision of the Slot Director, oversaw the day to day slot operations on an assigned shift; responsible for maintaining appropriate staffing levels in the department through training, evaluating, and disciplining employees as needed. Assisted in the interviewing and selection process of new employees.Conducted all the interdepartmental reports: team member files, policies, procedures, payroll and schedules.Served as a key contributing member to the leadership team. Assessed organizational training needs for an opening casino team. Adhered to Massachusetts Department of Revenue Intercept Policy.Ensured that State, Federal, and Gaming regulations are followed.Knowledge of Title 31, internal controls, and operations management. Show more Show less

Supervisor of Slot Operations

• Sep 2014 - Jun 2018

Slot Attendant

• Apr 2012 - Sep 2014

Cage Cashier/Valet Attendant

• Mar 2011 - Apr 2012

Front Line / Valet