Experience

New York Prosecutors Training Institute

• United States
• Legal Services
• 1 - 100 Employee

• Software Engineer

  • Aug 2010 - Present

  Working for a small organization with an IT department of 5 people, I get to work on quite a variety of things. We are a SaaS provider working primarily with District Attorney's Offices in NYS. I am the primary developer and am involved in all phases of almost every project, from design to deployment. I really enjoy the design phase and coming up with creative solutions for our users requests and challenges. Working for a small organization with an IT department of 5 people, I get to work on quite a variety of things. We are a SaaS provider working primarily with District Attorney's Offices in NYS. I am the primary developer and am involved in all phases of almost every project, from design to deployment. I really enjoy the design phase and coming up with creative solutions for our users requests and challenges.



Open Solutions is now part of Fiserv. Please follow Fiserv at LinkedIn.com/company/Fiserv

• United States
• Financial Services
• 400 - 500 Employee

• Technical Analyst (lvl 3 support)

  • Apr 2008 - Aug 2010

  Improved turn around time of interface related cases from days to hours by performing simple VB.net and XSLT changes myself instead of sending to a separate development teamFill the role of escalation point for the most challenging cases which gives me the opportunity to further my understanding of the product thru independent research and discovery These cases include server support, interface trouble shooting, defect documentation, training issues and SQL database issues

• Support Analyst (lvl 2 support)

  • Feb 2007 - Apr 2008

  Selected to independently seek out the knowledge needed to support our new .net based loan origination product and to train the existing support teamTrained technical team on our upgrade process including application and database level steps, IIS settings, transform creation and testingCreated roughly 40 pages of documentation regarding the upgrade processAssisted in the development and implementation of new procedures to assist the support team in handling the growing number of client's using our new productAssigned to challenging clients resulting in a turn around of client satisfaction survey results from neutral/negative to strong/positive Show less



IA Systems

• Software Development
• 1 - 100 Employee

• Client Support Representative (lvl 1 support)

  • Feb 2006 - Feb 2007

  Resolved/closed more outstanding cases than any other support team member Received numerous recognitions from clients regarding a high level of satisfaction with my service Developed and implemented procedures to improve the support team's capabilities Resolved/closed more outstanding cases than any other support team member Received numerous recognitions from clients regarding a high level of satisfaction with my service Developed and implemented procedures to improve the support team's capabilities