Experience

Codel Software Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Analyst

  • May 2021 - Present

  Working on supporting the Dynamics 365 and Azure systems within a clients environment. Working directly with the Service Delivery Manager to ensure best possible service. Working with SQL, JAVA and Lotusscript. Dealing with incidents logged by users via ServiceNow. Working on supporting the Dynamics 365 and Azure systems within a clients environment. Working directly with the Service Delivery Manager to ensure best possible service. Working with SQL, JAVA and Lotusscript. Dealing with incidents logged by users via ServiceNow.



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Major Incident Manager

  • Sep 2020 - May 2021

  Working for a shared service supporting over 90 contracts. Managing all major incidents across various contracts. Assisting in the resolution of the incident throughout the tickets life cycle. Ensuring that updates are provided by support teams in a timely manner so that this can be passed on to the relevant business. Providing specific updates at hourly intervals. Leading conference calls with support teams needed to assist in resolving the issues.

• Deputy Team Lead

  • Nov 2018 - Sep 2020

  Working as a Deputy Team Leader on a specific contract for a Shared service support desk. Supporting the phones however primarily working alongside the Service Delivery Managers in bringing down ticket volumes, and assisting with high priority incidents. I was also in charge of responding to Customer Satisfaction Surveys sent out to each user after their incident had been Resolved. Collating the information gathered to assist the service provided to users.



Carphone Warehouse Business

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Sales Assistant

  • Sep 2017 - Nov 2018

  Working as a sales assistant. I took on all aspects of the running of the store: Opening and closing, cashing up, stock take, delivery and customer satisfaction. Working as a sales assistant. I took on all aspects of the running of the store: Opening and closing, cashing up, stock take, delivery and customer satisfaction.



FONEBITZ LIMITED

• Telecommunications
• 1 - 100 Employee

• Store Manager

  • Nov 2016 - Sep 2017

  I am the Store Manager my duties include, opening and closing the store, general upkeep, cashing up, selling to customers, delivery and stock take. I am the Store Manager my duties include, opening and closing the store, general upkeep, cashing up, selling to customers, delivery and stock take.



Dyson

• Singapore
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Sales Representative

  • Feb 2016 - Oct 2016

  Working on the phones, answering customer query's, booking repairs, advising on prices and discounts, selling, up-selling, maintenance advice. Working on the phones, answering customer query's, booking repairs, advising on prices and discounts, selling, up-selling, maintenance advice.



Cinos

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant AV Technician

  • Jun 2012 - Sep 2012

  I helped with installation of electronic goods into the businesses that were contracted by CINOS. Some of the systems I helped install were Video Conferencing, Audio speakers, Televisions, cable running. I helped with installation of electronic goods into the businesses that were contracted by CINOS. Some of the systems I helped install were Video Conferencing, Audio speakers, Televisions, cable running.



GAME Digital

• Retail
• 700 & Above Employee

• Sales Representative

  • May 2007 - Aug 2009