Watch Department Manager

• Aug 2023 - Present

Sales/Inventory/Buyer

• Jul 2016 - Aug 2023

• Providing excellent customer service and in-depth product knowledge of brands (Tag Heuer, Oris, Bell & Ross, Bremont, Swatch Group brands, Rolex, Cartier, Omega, Patek Philippe, Tudor, and more)• Building client relations through various sales channels, verbal and electronic communication, active listening, strategic thinking, and consultation• Primary buyer for all authorized dealer watch inventory of over 20 luxury brands and vendors• Order, receive, process, and merchandise timepieces on sales floor showroom• Analyze sales, trends, performance, and consumer patterns to optimize merchandise for growth and revenue• Coordinate with Service department to order watch components, straps, bracelets, and movement parts for repair• Work with Marketing department for managing online watch inventory, social media outlets (Facebook, Instagram), sales and marketing campaigns Show less

Co-Founder/Managing Director

• Jan 2011 - Mar 2020

-Developed and built dance apparel and costume business from startup -Hired/supervised staff: interns for development and training in industry, accountants for yearly bookkeeping/financial statements, web designer for maintaining e-commerce/website/social media. -Contacted/maintained business accounts with various suppliers and contractors nationwide for raw materials, goods, and supplies. -Purchased/collected industrial machines for production of inventory. -Involved in direct production of inventory and goods for sale: cutting/sewing, embroidery, screen printing,etc. -Manage total online/store inventory. Ensured quality of all products and services provided. -Acquired/maintained new and current clients internationally; cooperated and communicated entire process from concept to construction. -Strategizing/planning of monthly goals and processes: turnaround times, completion dates, tasks, sales goals,etc. -Produced/directed private events and showings for key clients and customers. -Handled sales of merchandise at events, performances, conventions, and dance studios. Show less

Sales/Keyholder/Inventory Manager

• Jun 2015 - Jul 2016

• Received direction from manager and provided guidance and training to associates on sales techniques and execution • Was responsible for opening/closing of the store, cash handling, bank deposits, and EOD paperwork • Analyzed sales reports and key performance indicators in achieving sales goals • Managed entire store inventory, handled inventory discrepancies, and maintained stock room • Received direction from manager and provided guidance and training to associates on sales techniques and execution • Was responsible for opening/closing of the store, cash handling, bank deposits, and EOD paperwork • Analyzed sales reports and key performance indicators in achieving sales goals • Managed entire store inventory, handled inventory discrepancies, and maintained stock room

Account Representative

• Feb 2015 - Apr 2015

-Identify, engage, and consult local merchants on the benefits of running a Groupon campaign and subsequently close contracts with top businesses. -Call new merchant partners across a spectrum of categories including food and drink, health and beauty,and leisure. -Develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics and ratings, points of competitive differentiation, merchant economic model, and revenue and profit drivers. -Utilize knowledge of deal structure and strategy in order to reach merchants’ desired outcomes and maximize profit. -Drive market growth for both merchant quality and revenue opportunity Show less

Barista

• Jun 2011 - Sep 2012

-Crafted quality beverages and goods for customers by adhering to recipe/presentation standards -Worked espresso bar, cash register, pastry display, and front lanes. Handled/maintained store inventory and merchandise -Completed opening/closing operations for entire store. -Crafted quality beverages and goods for customers by adhering to recipe/presentation standards -Worked espresso bar, cash register, pastry display, and front lanes. Handled/maintained store inventory and merchandise -Completed opening/closing operations for entire store.

Sales Associate Cashier

• Jun 2011 - Aug 2011

-Maintained outstanding customer service per Company standards. -Processed sales quickly, accurately, and efficiently. -Safeguarded company assets. -Provided excellent customer service while obtaining maximum sales results. -Ensured the store maintains its excellent visual presentation. -Maintained outstanding customer service per Company standards. -Processed sales quickly, accurately, and efficiently. -Safeguarded company assets. -Provided excellent customer service while obtaining maximum sales results. -Ensured the store maintains its excellent visual presentation.

Customer Service Specialist

• Jun 2010 - Feb 2011

-Responsible for processing returned products, exchanges and service requests, and/or defective products. -Prepared register for transactions before and after shift. -Worked to build a relationship with store employees and provide support in order to help foster a motivated and enjoyable work experience. -Completed the accurate processing of all transactions. -Handled opening and closing operations of entire store. -Responsible for processing returned products, exchanges and service requests, and/or defective products. -Prepared register for transactions before and after shift. -Worked to build a relationship with store employees and provide support in order to help foster a motivated and enjoyable work experience. -Completed the accurate processing of all transactions. -Handled opening and closing operations of entire store.