Technical Solutions Specialist

• Oct 2021 - Present

Technical Support Engineer

• Feb 2017 - Oct 2021

IT System Engineer

• Jan 2016 - Feb 2017

Desktop Support/Network Administrator

• Apr 2013 - Jan 2016

I am a lively, outgoing, punctual, well presented, work well with other people in a team environment and have a good sense of humour. I have an excellent communication skills and I am capable of communicating simply with clientele. I like to learn new things, am an active and hard working person, can follow instructions and can pick new skills up easily.Over the past 2 years I have been working at New Era I have mainly been based at two different schools, Rosehill College (1900 users) and Alfriston College (1600 users) as the onsite Desktop Technician/Server Administrator covering level 1 and 2 support. I have also at times had to cover the Service Desk and take phone calls in the New Era Head Office and troubleshoot and provide support remotely. Along the way I have picked up and continued to develop a wide range of skills such as:- Customer Service.- Troubleshooting.- Remote Support.- Prioritising Jobs.- Interacting with 3rd party companies and organisations.- Meetings with clients.- Desktop and User Support.- MS Server 2003/2008/2012 Administration and Maintenance: - WDS, WSUS, DNS, AD, DCHP, GP.- Desktop Deployment.- Application Deployment.- MS Exchange 2010.- Firewalls (Fortigate and WatchGuard).- Backups, NAS and SAN devices.- Google Apps.- VMWare ESX.- Network Devices/Peripherals.- SMS (Student Management Systems).- Apple Servers and Workstations.- Meraki MDM (Mobile Device Management) for Apple iPads.- Wireless Controllers (Aerohive Cloud and Aruba).- Switching (AT).- Operating Systems (Windows XP, Vista, 7, 8 and 8.1).- Data Retrieval. I am always looking for a chance to develop my skills further. Above all I strongly believe that given the opportunity I will become an asset and an invaluable, hardworking, and trustworthy employee of any organisation.

Studying - Level 5 - Diploma in Computing and Network Support

• Apr 2012 - Dec 2012

Studying my Level 5 Diploma in Computing and Network Support.International Exams Passed:- CompTIA A+ 220-801- CompTIA A+ 220-802- Windows Server 2008 Active Directory, Configuring 70-640- CCNA 200-120 Studying my Level 5 Diploma in Computing and Network Support.International Exams Passed:- CompTIA A+ 220-801- CompTIA A+ 220-802- Windows Server 2008 Active Directory, Configuring 70-640- CCNA 200-120

Youth Worker

• Apr 2010 - Mar 2012

Korowai Manaaki is a Youth Justice Residence which houses some of New Zealand’s toughest youth offenders that have been placed into residential care by the Youth Court. It is the responsibility of the Youth and Social Workers to keep the young people safe, challenge their behaviour and to uplift them and show them encouragement. Korowai Manaaki is a Youth Justice Residence which houses some of New Zealand’s toughest youth offenders that have been placed into residential care by the Youth Court. It is the responsibility of the Youth and Social Workers to keep the young people safe, challenge their behaviour and to uplift them and show them encouragement.

Youth Worker/Mentor

• Jan 2007 - Dec 2009

Team Xtreme is an organisation that provides an 8 week multi-sensory life skills education programme in schools presented through drama, stories, object lessons, personal testimonies, and small groups, for the 11 – 14 age group. Topics our programme presented include: Team Work, Uniqueness, Self Worth, Power Of Our Words, Decision Making, Self Control, Peer Pressure, Friendships, Tihei Mauri Ora (Breath Of Life), Identity, Relationships, Grief, Goal Setting, and Addictions. We also provided a mentoring programme to the schools that we were associated with.

Factory Hand

• May 2006 - Jan 2007

My role at Garden Master was working primarily in the factory with both heavy and light machinery. My main job there was to cut the sheet metal to size and then to press closely spaced ribs with heavy gauge channels between into the sheet metal to form a strong panel. I used a fork lift on a daily basis to load and unload the machines, and put the sheets that I had produced onto the shelves. Other jobs I did around the factory were rolling channels, making garden shed doors, and making sure the factory was in an operable state. I also periodically erected and constructed garden sheds and carports off site locally.