Mortgage Processing Supervisor

• Aug 2022 - Present

Real Estate Loan Processor

• Aug 2021 - Aug 2022

Licensed Universal Branch Associate

• Mar 2018 - Aug 2021

-Assist members with setting up or closing personal, IRAs, trusts, deceased, or business accounts, and signing up for new services-Originate, review, process, and close loan applications-Assist with fraudulent activity on accounts-Branch liaison for financial advisors-Effectively use Miser and MeridianLink to access account details and databases Exceed goals through effective task prioritization and great work ethic-Promote all financial products by maintaining excellent service and offering knowledge-Comply with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act-Effectively use Microsoft products

Ecommerce Manager

• Jan 2017 - Feb 2018

-Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing-Worked closely with Store Managers & Market Coach to maintain optimum levels ofcommunication to effectively and efficiently complete assignments at other stores-Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands-Cross-trained existing employees to maximize team agility and performance-Hired, trained and mentored a staff of 25 to maximize effectiveness-Reviewed performance data to monitor and measure productivity, goal progress and activity levels

Assistant Store Manager

• Dec 2015 - Jan 2017

Customer Service Manager

• Apr 2013 - Dec 2015