Experience

Hitachi Systems Security Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Coordinator

  • Oct 2021 - Present



Insight

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Solutions Representative

  • Feb 2019 - Oct 2021

• Account Executive

  • Apr 2018 - Feb 2019

  Provide custom IT solutions to clients across multiple industries. Ensure solutions provided are tailored to meet the needs of each individual client, with the best options available.



Fusion BPO Services

• Client Contact Center Operations Supervisor

  • May 2011 - May 2017

  Routinely review and analyze various metrics and make adjustments to day to day operations based on this analysis to ensure all goals are met in accordance with business needs - AHT, Service Level, Occupancy, RPH, QC, Billing, SchedulingWork with agents on an ongoing basis to ensure positive growth and developmentBalance business’ and agents’ needs to help maintain a positive work environmentWork closely with business managers to help in the stable progression of the officeRegular reporting on the performance of my teamDirectly supervise, manage, and support agents in real time



Transcom

• Team Lead

  • Jan 2010 - May 2011

• Customer Service Representative

  • Oct 2008 - Dec 2009