Experience

Arthur M. Blank Family Foundation

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Technical Analyst

  • Dec 2021 - Present



Charter Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Support Technician

  • Aug 2020 - Nov 2021



Healthyit

• Wellness and Fitness Services

• Technical Support Specialist

  • May 2019 - Jul 2020



South Nassau Communities Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Computer Support Specialist

  • Jan 2019 - Jul 2020



HTx Services LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Management Agent

  • Jul 2015 - Nov 2018

  -Project Lead- Assist with the most efficient resolution of all events impacting our customers and operations- Manage project rollouts and operations to ensure success and completion of all technical and non-technical projects- Triage incoming tickets for most efficient resolution - Level 1 and 2 support for field technicians- Communicate with logistics to ensure parts are delivered on time for repairs- Testing new equipment and procedures for clients and internally - Communicate with other departments to provide guidance and assistance as needed for field technicians and Bank staff - Dispatch and manage field technicians schedule to ensure all tickets are completed properly and timely

• Repair Depot Technician

  • Jul 2014 - Jul 2015