Experience

Affinity Technology Partners

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Jun 2022 - Present

  - Resolved support related tickets for all Affinity clients in an efficient and timely manner - Provided solutions to end users both remote and on-site - Meticulously documented troubleshooting steps & solutions that were performed - Consistently researched and reviewed client information and how specific tools are used in different environments - Experience with Google Workspace/ GSuite, Microsoft Exchange, Microsoft MFA, Azure/ Hybrid AD, Fortinet Firewall configurations, installation and maintenance on Cisco Switches - Performed installations and maintenance of new client technology - Served as a point of contact for client decision making - Worked closely with virtual Chief Information Officers (vCIO), & Technical Alignment Administrators (TAs) to oversee and manage quotes for client projects to generate non-recurring revenue Show less