Experience

Alton Industry Ltd

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• • Mar 2023 - Present

• • Nov 2021 - Mar 2023



Napco Brands

• United States
• Food and Beverage Services
• 1 - 100 Employee

• • Oct 2016 - Nov 2021

  Promoted to execute the strategic vision for operations, driving profitability and operational excellence, utilizing leadership skills, market knowledge, and cost analysis.★ Author business plans and strategies, create measurable and trackable metrics, institute new processes, and reengineer existing processes to establish and continuously improve operational efficiencies.• Direct daily operations, provide leadership and oversight to an 84-person team across 3 sites. Track KPI’s, supervise, train, mentor, coach, and develop team members. Evaluate individual performance and skills, and create personal success plans.• Evaluate and analyze opportunities for company growth and improvement. Implement growth solutions in key areas, including business processes, finances, staffing structure, and administrative policies.• Lead continuous process improvement initiatives, employing lessons learned and improvement methodologies. Support quality improvement and cost reduction targets.• Use analytics and skills to tell the story of what was driving performance, making data-driven decisions and recommendations on growing customer engagement and lifetime value.• Full financial accountability including P&L, budget creation and cost controls, capital investments, financial forecasting, and monitoring financial KPI’s, project budgets, vendor expenses, cash flow, and other expenses.• Cross-functionally collaborate with the executive team, establishing consistent, scalable processes and tools to drive customer success outcomes and improve overall customer health scores.• Identify and resolve unauthorized, unsafe, or ineffective practices by inspecting production areas regularly. • Evaluate suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. • Restock inventory to sustain par levels and produce monthly inventory audits and calculate, update and present reports. Show less

• • Oct 2015 - Oct 2016

  Customer-facing position, onboarded to provide technical services and develop customer relationships, creating repeat business and increased product usage.★ Streamlined coffee machine repair processes to minimize day-to-day downtime and increase overall productivity. • Facilitated maintenance team training procedures to align with company standards.• Trained customer employees and managers on machine use and maintenance. • Gained knowledge of standard equipment, including manufacturer repair guidelines.• Performed maintenance duties and safely handled chemicals and solutions. • Documented all changes and actions in a computer-based tracking system. • Demonstrated increased knowledge of company products and equipment. • Inspected equipment to diagnose operational issues. • Serviced Bunn, Unic, Krea, and Rancillio equipment for expedient repair and minimal downtime. Show less



NEW ORLEANS SNOBALL CAFE

• Decatur, Georgia, United States

• General Manager

  • 2012 - 2015

  Recruited to manage and lead daily café operations. ★ Directed all aspects of daily operations, hired, managed, trained, and monitored staff performance. • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs. • Understood and anticipated the priorities of the business through building productive working relationships with senior leadership, providing "Voice of Customer" feedback to develop effective roadmaps and schedules. • Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans. • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. Show less