Experience

Cauayan Island Resort

• Philippines
• Hospitality
• 1 - 100 Employee

• IT Supervisor

  • Jan 2023 - Present

  • Assist to install software, network, internet, email, printer. and update antivirus for all head office and branches. • IT System Maintenance Support at Head Office. • Train and guide users on using new software, PC maintenance and troubleshooting. • Installation of CCTVs. • Assist guest with their problem with internet and TV. • Laser Engraving wooden products. • Setup and deploy computer, laptop, and printers. • Upgrade Existing Technology. • Install and Maintain Computer Systems. • Ensure Data Recovery. • Manage IT Staff and Operations. Show less



Lihim Resorts

• IT Officer

  • May 2022 - Sep 2022

  • Technical assistant to head office, branch site and oversees IT related issues. • Ensure proper maintenance of computers peripherals, printer, networking, internet & e-mail,security,data backup and recovery . • Assist to install software, network, internet, email, printer and update antivirus for all head office and branches. • IT System Maintenance Support at Head Office. • Train and guide users on using new software, PC maintenance and troubleshooting. • Installation of CCTVs. Show less



Department of Education - Philippines

• Philippines
• Education Administration Programs
• 700 & Above Employee

• IT Assistant

  • Jul 2019 - May 2022

  • Install, maintain and configure hardware and software systems according to company policies. • Troubleshoot and repair network, hardware and software components. • Perform routine maintenance and inspection of network and serversystems. • Test network and server systems to verify functionality and performance. • Perform hardware and software upgrades to achieve optimum performancelevel. • Perform root cause analysis of complex problems and provide corrective actions. • Maintain IT infrastructure and manage help desk issues. • Perform system back-up and database archiving processes to ensure data recoverability. • Update software antivirus on regular basis. • Provide technical support to servers, networks, telephones, and other computing platforms. • Order and stock equipment and supplies when necessary. • Provide advice and training to other associates. • Assist in installation and maintenance of telephone system. Show less



Leadeana Group Holdings, Inc.

• Philippines
• Information Technology & Services
• 1 - 100 Employee

• Technical Team intern

  • Aug 2018 - Jan 2019

  • Fulfill tasks set out by supervisors from several departments. • Attend meetings and taking minutes. • Perform research at a supervisor’srequest. • Update social media platforms and writing copy for posts. • Create images for social media posts. • Fulfill tasks set out by supervisors from several departments. • Attend meetings and taking minutes. • Perform research at a supervisor’srequest. • Update social media platforms and writing copy for posts. • Create images for social media posts.



Sitel Palawan

• Customer Service Representative

  • May 2017 - Aug 2017

  • Answer questions about the company’s products or services. • Process bookings. • Resolve issues and troubleshooting technical problems. • Deliver information about the company’s offerings. • Provide proactive customer outreach. • Handle customer complaints. • Collect and analyze customer feedback. • Respond to customer reviews. • Answer questions about the company’s products or services. • Process bookings. • Resolve issues and troubleshooting technical problems. • Deliver information about the company’s offerings. • Provide proactive customer outreach. • Handle customer complaints. • Collect and analyze customer feedback. • Respond to customer reviews.