Network Administrator

• Mar 2023 - Present

IT Support II

• Jun 2022 - Mar 2023

System Administrator

• Oct 2019 - Jun 2020

Established network specifications and analyzed workflow, access, information and security requirements. Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments. Evaluated latest technology innovations and adopted cost-effective, useful solutions. Maintained flexible schedule and responded to after-hours and weekend emergencies. Analyzed complex project server issues and worked on large enterprise and business-critical applications. Show less

LMS Support Manager

• Jul 2018 - Jul 2019

Managed busy help desk that served the University of Montana's entire student body of nearly 11,000 and several hundred staff members.Directed daily IT operations. Installed and performed repairs to hardware and software.Accountable for the hiring, supervision, and direction of direct reports. Designed training materials and trained users in the efficient and proper use of hardware and software.Conferred with management and staff to establish basis for new systems or modifications.Collaborated in weekly meetings with accessibility specialists to implement successful measures that ensured technology usability for users of all abilities. Show less

Computer Support Specialist

• Oct 2017 - Dec 2018

Drove the decision making team to upgrade software and hardware on nearly thirty iMacs rather than buying new. Personally carried out all upgrades. Directly oversaw the setting up of equipment for users, ensured proper installation of cables, operating systems, software, and other technologies.Managed the installation and performance of hardware, software, and peripheral equipment.Cultivated files of daily communications with users, noted any issues and their solutions.Oversaw the daily performance of computer systems, carried out preemptive maintenance, and repair major and minor technical issues.Responsible for answering user inquiries regarding computer software and hardware operation to quickly resolve issues. Show less