Experience

Chase Software

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Project Officer, Key Account Manager and Sales

  • Oct 2019 - Present

  Performing a mix of 3 different roles has required high levels of focus and commitment to be effective and deliver results continuously. A lot of the learning was done on the job with starting the project office from scratch and successfully delivering on projects of varying sizes, scope and complexity. While doing this, I have struck a balance with managing some of the key accounts at Chase Software. I have successfully delivered according to client expectations in this area and strengthened relationships in the process securing long term relationships and revenue with these key accounts. Lastly using what time was still available, I would respond to sale and product demo's. With extensive knowledge with our 4 different products I was able to successfully secure a healthy sales pipeline and bring in additional revenue for the company. Show less



Chase Software

• Chief Support Officer

  • Mar 2016 - Oct 2019

  Following the merge of Chase Software cc and it's subsidiary companies into Chase Software (Pty) Ltd. I was promoted to Chief Support Officer. I was placed in charge of managing the support side of the business in it's entirety and I currently serve as part of the executive committee. I keep in touch with client's needs on a daily basis by managing 2 key accounts myself as it is important to know what client's feedback is on the ground and how they engage with our software. One thing that has never changed is my passion for working with people and my interest in systems and enhancing agencies businesses as well as developing individuals within our organisation. Show less

• General Manager

  • Mar 2013 - Oct 2019

  Overseeing the entire Chase Software support network throughout Africa comprising of 19 support personnel• Liaising with Regional Support Managers and Call Centre Manager on a regular basis to ensure their departments are operating optimally and ensuring short term and long term goals are set and achieved• Meeting with 2nd line (Technical Support) Manager on a regular basis to ensure a smooth cohesion between first line support and second line support.• Meeting with the Deployment Director on a regular basis to provide feedback on the status of various projects and actively re-evaluating goals and timelines• Formulating the curriculum for our new E-learning and the the change log wizard approval of such work as an ongoing project• Representing the support staff at our monthly company catch-ups and all other internal and client meetings• Doing periodic business trips down to Cape Town and Durban to follow up on any issues outstanding and to maintain healthy relationships with clients.• Performance managing troublesome staff and conducting disciplinary hearings together with the individual managers. Show less

• Regional Support Manager - Gauteng

  • Jan 2011 - Mar 2013

  Managing a team of 7 ground support staff whichincluded:o Setting goals for the team on a weekly and monthly basis and making sure those goals are achievedo Obtaining regular feedback from team members on their current activity by means of telephone, e-mail and weekly meetings and relaying this information onto the Deployment Directoro Training of ground support staff, growing their skills sets and providing managerial support when requiredo Ensuring ground support staff collect back-ups in a timely fashion and that license mailers are received accordingly for billing purposeso Evaluating the team’s performance and awarding monthly and yearly performance bonuseso Receiving, reconciling and approving of team’s expenses and forwarding onto the Deployment Director for paymento Dealing with employee performance issues and conducting disciplinary hearingso Interviewing, training and induction of new staff members• Meeting, presenting and consulting with new and prospective clients and the follow up on sales pitches with the ultimate goal of increasing the client base of Chase Software• Focus more on a consulting role and advising clients onhow to better run and operate their agencies • Project managing the roll-out and implementation of Chase Software to new clients as well as upgrades for existing clients ranging from 30 to 100+ user sites Show less

• Training and Support Consultant

  • Mar 2009 - Dec 2010

  Maintaining healthy relationships with my portfolio ofclientsMaintaining monthly back-upsConducting group training on all aspects of ChaseInstalling Chase on servers and users PC’sProviding on-site application wide supportLog and follow up on clients requests by means of a ticketing system: Support Suite



Chase Software

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Director

  • Aug 2014 - Feb 2016

  I have been promoted to Support Director as of August 2014. My duties now involve, hiring, promoting and managing the growth of staff within my department. I have also been involved in disciplinary hearings which have sometimes ultimately led to final warnings and dismissals. My department consists of 27 people ranging from junior support centre agents, to remote technicians, account executives, account managers and middle level management team at the head of each of those teams. I have been responsible for the development and implementation of strategies within my department and the execution of such strategies. Driving the quality of client service to our existing and new clients is very much at the top of my agenda and am actively involved in the process of meeting with clients and ensuring our support center consultants and account management teams are delivering on what has been promised as well as up-selling functionality and usage within our application. I reported into to the Managing Director and have input in the board meetings as well as the overall strategy and goal planning for the company as a whole. Show less



Gratte Brothers

• Document Controller

  • Mar 2007 - Jan 2009

  Compiling and maintaining control records for technical and sample submittals, architectural drawings, variation orders, delivery notes, purchase orders, equipment schedules, testing and commissioning certificates • Releasing reproduced CAD drawings and engineering documents to the site foreman and necessary personnel • Examining and controlling of documents such as drawings, purchase orders, specifications to verify completeness and accuracy of data • Posting changes to computerized or manual control records, releasing documents, and notifying affected departments • Facilitating in the production of reports, memorandums and technical information. Show less



Marr International

• Johannesburg Area, South Africa

• Account Executive

  • Jan 2004 - Dec 2005

  Responsibilities included: • Meeting with prospective and existing clients, presenting ideas for promotional campaigns, generating subsequent contact reports and general follow up • Briefing and liaising internally with all departments • Creating briefs, opening job bags and ensuring clear channels of communication across departments, including meeting of client dead lines • Proofing of layouts and copy, including medical material which required great attention to detail • Generating cost estimates and purchase orders • Building and maintaining client relationships. • Producing profit reports on a weekly basis • Trade visits countrywide where promotional activity occurred to ensure the correct visual impact and that the objectives were being obtained • Managing promotional campaigns in their entirety and providing in-depth feedback to the agency and clients on the success of the campaign • Highlights while at Marr International included, conceptualisation and running of successful ‘below the line’ promotional campaigns • Clients included Cadbury, Bandito’s, Tiger Brands, Wyeth Pharmaceuticals, Roche and Abbott Pharmaceuticals. Show less