Kyle Rong
Technical Specialist at Optus- Claim this Profile
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Experience
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Optus
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Australia
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Telecommunications
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700 & Above Employee
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Technical Specialist
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Jun 2023 - Present
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Servicestream Limited
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Facilities Services
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1 - 100 Employee
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Senior RF/EME Engineer
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Nov 2021 - Jun 2023
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Lendlease
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Australia
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Real Estate
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700 & Above Employee
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Senior RF/EME Engineer
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Jul 2020 - Nov 2021
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Huawei
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Australia
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Senior Radio Frequency Engineer
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Dec 2011 - Jul 2020
Optus NC LTE Project Vodafone LTE Project Optus NC U900 Project FP PMT(Vodafone) Project Solomon Island Project Sydney rail GSM-R Project Optus SA3 Planning Optus NC LTE Project Vodafone LTE Project Optus NC U900 Project FP PMT(Vodafone) Project Solomon Island Project Sydney rail GSM-R Project Optus SA3 Planning
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Network Engineer/ IT support
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Sep 2006 - Aug 2008
Support large number of customers includes bank, stock exchange, Academy. Sale computer and network device to the customer. Successfully implemented several network projects. Assigned to Shanghai Institute of Ceramics, Chinese Academy of Sciences (http://english.sic.cas.cn/) as on site IT Engineer. Install and support ERP system(Kingdee). Processing incoming desktop calls in a timely manner via onsite, phone &remote tools. Following up on call status & keeping the client informed. Supporting Cisco VoIP Telephone infrastructure and CCTV system. Coordinating repair & replacement of PC, laptop, Printer & Network equipment. Actively monitoring LAN & WAN links using some LAN monitoring tools. Coordinating repair & replacement of Server, PC & Laptop equipment. Providing 1st & 2nd level support to server infrastructure, users' desktops & laptops including: Win 2000/XP/Vista/7, MSOffice 2003/2007/2010 & Exchange 2003/2007/2010. Moves, Adds, Changes of user accounts, service accounts, security groups & share within Active Directory. Maintaining an S.O.E via Symantec Ghost & WinPE. Show less
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IT Support
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May 2006 - Sep 2006
Fix problem in existing ERP system (Java/SQL based). Processing incoming helpdesk calls in a timely manner by onsite, phone & remote tools. Providing 1st & 2nd level support to server infrastructure, users' desktops & laptops. Coordinating repair & replacement of PC, laptop, Printer & Network equipment. Fix problem in existing ERP system (Java/SQL based). Processing incoming helpdesk calls in a timely manner by onsite, phone & remote tools. Providing 1st & 2nd level support to server infrastructure, users' desktops & laptops. Coordinating repair & replacement of PC, laptop, Printer & Network equipment.
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Education
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Macquarie University
Master, Information Technology -
Macquarie University
Graduate Diploma, Information Technology -
East China University of Science and Technology
Bachelor, Computer Science & Technology