Sr. Techniacal Specialist

• Dec 2021 - Present

As a member of JLR NA's front desk engineering team, I communicate directly with technicians at retailers who are in need of assistance diagnosing or repairing vehicles. Utilizing JLR's technical help-desk website, I recommend diagnostic tests and suggest repairs based on information gathered from communications with retail technicians. This ensures higher "fixed right first time" ratings for dealerships, and can expedite repairs to get customers back into their vehicles in a timely fashion.In addition, I make use of Microsoft Excel to create and maintain spreadsheets of ongoing technical assistance cases, as well as any information on vehicle concerns, repairs, or procedures that may assist in rectifying similar concerns in the future. Show less

Shop Foreman

• Jan 2021 - Dec 2021

Automotive Technician

• Apr 2019 - Jan 2021

Automotive Technician

• Jul 2014 - Apr 2019

Automotive Apprentice

• May 2014 - Jul 2014

Parking Lot Attendant

• Mar 2014 - May 2014