Dietary Manager

• Feb 2020 - Present

Franchise Owner

• Apr 2017 - Present

Operations Management

• 2018 - Jun 2020

• Increased sales on average by 20%, and reduced labor by 18% via implementing a new scheduling program. • Conducted small repairs, adding thousands on the bottom line, and oversaw 70% decrease in customer complaints. • Created par level for truck orders to reduce excess inventory and ensure optimal stock replenishment. • Ensured headcount levels met operational demands by monitoring staffing initiatives, recruiting and interviewing top talent, terminating under-performers, and coordinating manpower to drive workflow. • Developed sales and profit margin plans, maintained margins and determined turnover objectives. • Analyzed and presented financial standings and cost effectiveness to other partners and investors. • Minimized financial discrepancies by ensuring on-target budget compliance with focus on zero profit erosion. • Partnered with leadership team to devise strategies for meeting operational and budgetary goals. • Aided the executive team by sharing insights and operational statistics to measure KPIs for continuous improvement. Show less

Operations Manager

• 2016 - 2018

• Supervised a team of 2 managers and 40 associates, and completed 40+ quarterly performance reviews. • Reduced employee turnover by 40% through employee incentives, raises, and more reasonability. • Accurately calculated deductions and processed payroll for 25 employees. • Mentored and motivated staff, and led operations to ensure attainment of optimal performance standards. • Set operational expectations and held team accountable for meeting expectations to increase productivity. • Formulated and implemented departmental and organizational policies and procedures to maximize output. • Mitigated operational risks by monitoring and enforcing staff adherence to rules, regulations, and procedures. • Spearheaded multiple concurrent projects throughout the entire life cycle, including scoping, requirements gathering, client relations, leadership, conflict resolution, budgeting and updates to ensure on-time, within-budget completion. • Managed effectively with pragmatism through tough demanding client circumstances and with limited resources. • Cultivated a collaborative, cohesive and productive team to delivers results on time and within budget. Show less

General Manager

• 2012 - 2016

• Hired and trained staff of 25 to help drive productivity. • Increased profits by 20% in one year through training and community outreach. • Hired and trained staff of 25 to help drive productivity. • Increased profits by 20% in one year through training and community outreach.

Managing Partner

• 2009 - 2012

• Managed all restaurant operations with 15 crewmembers, while preparing for 30 employees. • Effectively led and motivated employees through implementation of in-house training and incentive plans, thus increasing productivity levels and employee satisfaction. • Coordinated P&L, while managing sales analysis, forecasting, and reporting activities. • Report directly to the owners, and communicated with 5 regional area locations. • Increased revenue by 33% with successful promotional strategies and reductions in costs. • Reduced labor costs by $10K annually by reworking schedules, operations standards and workflow. • Developed and administered $2.75M annual budget, while documenting expenses, monitoring income, handling bank deposits and managing statements. Show less