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Experience

    • United States
    • Government Administration
    • 1 - 100 Employee
    • IT Operations Manager
      • Nov 2021 - Present

    • IT Operations Manager
      • Nov 2021 - Present

    • IT Operations Manager
      • Nov 2021 - Present

    • IT Operations Manager
      • Nov 2021 - Present

    • IT Operations Manager
      • Nov 2021 - Present

    • IT Operations Manager
      • Nov 2021 - Present

    • IT Operations Manager
      • Nov 2021 - Present

    • United States
    • Government Administration
    • 100 - 200 Employee
    • Network Infrastructure Manager
      • Oct 2019 - Jun 2022
    • United States
    • Higher Education
    • 700 & Above Employee
    • Manager, Systems Engineering, Computing and Telecommunication Services
      • Nov 2014 - Oct 2019

      • Directly manage staff responsible for designing, implementing and supporting the overall University computing network and server infrastructure. • Provides leadership, technical direction, coordination, staff supervision, and technical support for the University's Systems Engineering Services. • Oversight and direct management of the personnel who maintains Active Directory, Enterprise Servers, Vmware ESX Enterprise, database applications, various network operating systems. • Create departmental procedures and processes to ensure service levels are met. • Coordinate with internal/external clients in analyzing cost, business requirements and technical assessments in a cross-functional, highly-departmentalized educational environment. • Lead interdepartmental collaboration projects in defining their infrastructure services needs both short and long-term.

    • Manager, Lab Services, Computing and Telecommunication Services
      • Nov 2009 - Nov 2014

      • Provide consultations and leadership for the review of the Universities lab and electronic classroom needs to identify optimum equipment and service. • Ensured that staff are properly trained and certified to perform highly technical service in a combined lab and electronic classroom environment. • Delegated various levels of responsibilities to appropriate staff. Formulate, evaluate and review long range lab and electronic classroom technology plans in coordination with the Universities requirements. • Project Manager of various cross-functional departmental initiatives including the migration from Novell to Active Directory for the entire campus. • Managed senior level technical staff and administrative personnel to resolve technical issues and \ or analysis of new or existing systems. • Developed departmental plans, budget and strategic goals for the organization as well as the university community. • Administered, prepared and forecast the annual departmental budget.

    • Manager, Desktop Services, Computing and Telecommunication Services
      • Feb 2007 - Nov 2009

      • Managed staffing, budgeting, development, design, and integration of software and hardware systems for 5 multi-site operations and administrative centers for 5500 users across campus. • Provide guidance and management to group of 10 desktop technicians who services approximately 5500 computers campus wide. • Oversee desktop IT operational infrastructure and deliver technology resources to development projects. • Performed technology assessments to enhance operations and standardize services and developed standard software and hardware platforms and training programs. • Collaborated with cross functional teams to ensure that the systems provide the most effective and comprehensive services possible to the users. • Primarily responsible for the day to day operation of several network platforms across campus. • Created weekly, monthly and yearly reports that analyze different functions within the network.

    • Desktop Support Specialist
      • Jun 2003 - Feb 2007

      • Created, configured, installed and deployed campus enterprise workstations. • Supervised six student workers providing them with professional guidance and technical problem resolution procedures.

    • United States
    • Banking
    • 100 - 200 Employee
    • Network/Desktop Technician
      • Mar 2000 - Jun 2003

      • Provided all network and desktop Tier II and III functionality at the Liberty downtown location. • Primary responsibility includes administering user accounts, rights, applications, configurations and troubleshooting of network related issues. • Troubleshooting of all Liberty Savings Bank custom applications, investigating and problem solving of all type issues while ensuring that all hardware is accounted for including servers, workstations, hubs, switches, modems, etc. • Provided all network and desktop Tier II and III functionality at the Liberty downtown location. • Primary responsibility includes administering user accounts, rights, applications, configurations and troubleshooting of network related issues. • Troubleshooting of all Liberty Savings Bank custom applications, investigating and problem solving of all type issues while ensuring that all hardware is accounted for including servers, workstations, hubs, switches, modems, etc.

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Systems Administrator/Database Administrator
      • Mar 1993 - Mar 2000

      • Provided Windows NT Server administrative support, supporting 50 end users. • Administered the Air Force Environmental Management Information System, using MS SQL to provide a database that tracked all hazardous chemical base-wide. • Provided technical support, maintenance, repairs and upgrades for desktop workstations, Multi-platforms, LAN Networks, Databases, and Client/Server environments. • Assisted on Y2K programs, ensuring base-wide compliance. • Supervised 5 Air Force personnel completing Evaluation Reports and providing personal guidance.

Education

  • Wright State University
    Masters, Information Systems
    2009 - 2010
  • Thomas Edison State University
    BA, Computer Information Systems
    2007 - 2008

Community

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