Experience

PNC

• Travel Arrangements
• 1 - 100 Employee

• Vice President Business Banking Center Manager

  • May 2023 - Present

• Assistant Vice President, Senior Branch Manager & Business Banker

  • Jan 2021 - May 2023

  Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Leads and influences the agenda of a broad range of eco-system partners. Accountable for risk management and compliance in a complex business environment. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and by effectively leading eco-system partnerships . Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement.Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment.Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development . Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. Show less

• Branch Assistant Manager

  • Aug 2019 - Jan 2021

  In 2020 personally booked over $3 Million in funded dollars in home lending. Led the Erie region and Northern Ohio Market in Home Equity loans and funded dollars. I supported all aspects of the branch, including individual and team, performance. Helped build a high performing team through the attraction on-boarding, coaching and development of branch team members. Actively lead through influence and impacted a broad range of eco-system partners in an omni channel environment. Drove revenue and loyalty through proactive interactions with clients. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Show less

• Sales & Service Associate (Personal Banker & Loan Officer)

  • Mar 2017 - Aug 2019

  I work with current clients, and non PNC clients to achieve financial wellness. I build strategies for the present and the future. I work with clients to achieve retirement and saving goals. I work with clients to achieve a debt free life and future. I want to have a simple conversation to achieve financial well being and piece of mind for you. My goal is to have clients leaving with a guide and plan to their goals.



Bianchi Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• New Car Sales & Lease Consultant / New Employee Trainer

  • Jan 2015 - Mar 2017

  I assisted buyers to the safest, performance driven, fun vehicles to drive (Honda). I am still proud to be apart of a team and business that has won 16 President Club Awards. 95% of the Honda vehicles sold in the United States are produced in the United States. I assisted buyers to the safest, performance driven, fun vehicles to drive (Honda). I am still proud to be apart of a team and business that has won 16 President Club Awards. 95% of the Honda vehicles sold in the United States are produced in the United States.



Hearst Media Services

• Advertising Services
• 1 - 100 Employee

• Digital Media Executive

  • Sep 2013 - Jan 2015

  Certified in Google AdWords. Teaming up with Advertising Agencies and working side by side to give the digital products out there being run by our team of experts. Business to Business, Outside Sales On-Line Advertising and Marketing Solutions to any size business focusing on SEO, SEM (Search Engine Optimization/Marketing), Website Management, Social Media Management, Reputation Management and Print Media Advertising Sales. Hearst is a Global Media Powerhouse which owns outlets such as; Pandora, ESPN, A&E, Car and Driver, “O" The Oprah Magazine, Cosmopolitan and many more. We enjoy being a select Google Premier Partner. We are a Leader in the growing $31.7 Billion On-Line Advertising Industry. LocalEdge is a company providing Local Services and World Class Internet Solutions. Our partners are a Who’s Who of Internet Media, including Google, Yahoo!, bing, ConstantContact, Facebook, Twitter, and FourSquare. Show less



Best Buy

• Retail
• 700 & Above Employee

• Best Buy Mobile Manager / Assistant Manager / Mobile Sales Lead / Sales Associate

  • Jul 2005 - Sep 2013

  Best Buy Mobile Managers work with District Connect Sales Manager to support Best Buy Mobile specific goals and initiatives. The Mobile Manager oversees all operational aspects of running a store within a big box store and gathers feedback to improve business performance. The manager supports goal achievement of the overall organization, district and store through modeling and coaching strong salesmanship and positive behaviors, driving customer satisfaction and retention goals, and coordinating relationships within the Mall, Neighboring Best Buy Stores and the local Community at large. Best Buy Mobile Managers are supported with an intensive orientation and ongoing training program to help achieve great results in Best Buy Mobile's fast paced retail environment. Key Responsibilities Include: - Oversee effective planning of team meetings and Training/Development Workshops - Oversee Shrink Programs and Merchandising Standards (plan-o-grams, clean & bright, promotions, displays, signage, pricing) - Analyzes store's performance indicators against goals - Develop action plans to address objectives and business results - Actively track and manage store's P&L reports - Source, hire and train staff - Conduct weekly 1-on-1 consultations with employees, and provide coaching recognition and feedback in such a way that creates an open and approachable culture in the store - Conduct Sales and Service role-plays to assist each location's staff in providing complete solutions to each customer - Directly supervise a staff of up to 10 employees and oversee the operations of a Best Buy Mobile Store-Within-A-Store Successful Best Buy Mobile Managers are experts in sales, with a demonstrated ability to motivate and lead a group of salespeople to excellence. Strong previous experience in successfully driving business goals and managing the daily operations of a retail environment will assist the Store Manager in quickly achieving results. Show less