Experience

Greystone Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Engineer

  • Sep 2020 - Present



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Desktop Support

  • Apr 2019 - Sep 2020

  Provided technical support to users in person, over the phone, and via email.Used Remedy ticketing system to track and respond to incidents.Responsible for configuring, deploying, and servicing systems in the Greater Philadelphia/Newark, DE area. Provided technical support to users in person, over the phone, and via email.Used Remedy ticketing system to track and respond to incidents.Responsible for configuring, deploying, and servicing systems in the Greater Philadelphia/Newark, DE area.



Thomas Jefferson University Hospitals

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Multi Factor Authentication Analyst

  • Oct 2018 - Apr 2019

  Assisted in Multi Factor Authentication rollout to nearly 60k end users while troubleshooting day-to-day technical issues via ServiceNow ticketing system. Assisted in Multi Factor Authentication rollout to nearly 60k end users while troubleshooting day-to-day technical issues via ServiceNow ticketing system.



CompuCom

• Contract IT Field Technician

  • Mar 2018 - Jul 2018

  Installing new hardware and managing data restoration for clients on-site at various locations. Installing new hardware and managing data restoration for clients on-site at various locations.



CarMax

• Sales Consultant

  • Sep 2017 - Dec 2017

  Discovered customers' needs and created a tailored recommendation for them.Used a variety of proprietary software to create a seamless and easy customer experience Discovered customers' needs and created a tailored recommendation for them.Used a variety of proprietary software to create a seamless and easy customer experience



The Perfect Truffle

• Seasonal Sales and Account Manager

  • 2008 - 2017

  Assisted customers' needs and answered questions about the products. Helped manage multiple accounts throughout Maryland, DC, Virginia, and Pennsylvania. Assisted customers' needs and answered questions about the products. Helped manage multiple accounts throughout Maryland, DC, Virginia, and Pennsylvania.



Law Office of Brandy A. Peeples, P.C.

• Summer Intern

  • Jun 2016 - Aug 2016

  Internship focusing on legal writing, research, and fundamentals of the legal profession. I drafted a variety of different documents ranging from: letters of intent, filing repossessions, personal injury demand letters, counter claims, and more. Internship focusing on legal writing, research, and fundamentals of the legal profession. I drafted a variety of different documents ranging from: letters of intent, filing repossessions, personal injury demand letters, counter claims, and more.



Arnold & Porter

• United States
• Law Practice
• 700 & Above Employee

• Summer Legal Assistant Clerk

  • Jun 2015 - Aug 2015

  Completed a variety of tasks including but not limited to: file management both on and off site, organization, and billable hour time entry. Completed a variety of tasks including but not limited to: file management both on and off site, organization, and billable hour time entry.