Net Ops Developer

• Dec 2021 - Present

Customer Service Rep

• Jul 2019 - Mar 2021

Provided World Class Customer Service Experience to all Five Star Collision Center customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center Answered all phone calls consistently within 2 rings, communicate all phone messages immediately to the correct recipient Monitored work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair Coordinated Rental Car /Tow companies to provide one-stop service to all customers Monitored, followed up, and maintained all DRP assignments, estimate/repair appointments and capture rates of assignments Filing daily: customer records, RO jackets in alphabetical order, parts invoices, etc. Estimated parts and labor to repair damage, using vehicle manufacturing guidelines and procedures Initial point of contact for initial IT assistance within the collision center before escalating to the IT Department Show less

Busser

• Nov 2016 - Aug 2018

Managed time between movies, ran food to customers, dealt with customer complaints and led a small team Worked effectively with supervisors and co-workers Ability to work and meet deadlines with minimal supervision Demonstrated ability to multi-task and work in a fast pace environment Managed time between movies, ran food to customers, dealt with customer complaints and led a small team Worked effectively with supervisors and co-workers Ability to work and meet deadlines with minimal supervision Demonstrated ability to multi-task and work in a fast pace environment