Kyle Niekamp

Account Architect/ERP Sales at Penta Technologies, Inc.
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Contact Information
us****@****om
(386) 825-5501

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Credentials

  • Professional Scrum Master (PSM 1)
    Scrum.org
    Aug, 2019
    - Nov, 2024
  • CPA
    WICPA
  • Value Stream Mapping
    ASQ - World Headquarters

Experience

  • Penta Technologies
    • United States
    • Software Development
    • 1 - 100 Employee
    • Account Architect/ERP Sales
      • Oct 2020 - Present

      - Manage customer relationships, proactively engaged with customer at all times via customer visits, calls, video conferencing.- Responsible for creating and managing Account Plans for all key accounts- Sales lead responsible for driving additional revenue via new customer acquisition and additional licenses with current customers

    • Implementation Architect
      • Nov 2018 - Oct 2020

      - Lead implementation teams that effectively managed PENTA ERP Software Implementations- Lead scope/schedule/budget conversations with Customers, providing recommendations to meet business goals- Solved complex business processes utilizing Penta ERP and other integrated software tools to streamline workflows to improve efficiency, accuracy, and facilitate timely decisions.- Leveraged knowledge of financial and cost accounting to improve customer project margins to help customers grow businesses, which improved Penta's customer profitability by requiring additional licenses. Show less

    • Implementation Engineer
      • Apr 2012 - Nov 2018

      - Assisted on PENTA ERP Software Implementations- Solved complex business processes utilizing Penta ERP and other integrated software tools to streamline workflows to improve efficiency, accuracy, and facilitate timely decisions.- Leveraged knowledge of financial and cost accounting to improve customer project margins to help customers grow businesses, which improved Penta's customer profitability by requiring additional licenses.

    • Customer Support Specialist
      • Sep 2011 - Apr 2012

      - Engaged with PENTA users both proactively and reactively via customer requests, outbound and inbound calls and video conferencing- Worked to understand and resolve the root cause of customers issues with the highest level of customer satisfaction- Managed critical customer situations both with internal Penta team, as well as key customer contacts

Education

  • University of Wisconsin-Whitewater
    Master's degree, Accounting
    2010 - 2011
  • University of Wisconsin-Whitewater
    Bachelor's degree, Accounting
    2006 - 2010

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