Experience

Moody's Analytics

• United States
• Financial Services
• 700 & Above Employee

• Senior Client Services Specialist

  • May 2022 - Present

• Client Services Specialist

  • Dec 2019 - May 2022



Trek Bicycle

• United States
• Sporting Goods
• 700 & Above Employee

• Sales Associate

  • Oct 2019 - Mar 2020



Girl Scouts of Virginia Skyline

• Non-profit Organizations
• 1 - 100 Employee

• Community Engagement Manager

  • Jul 2018 - Sep 2019

  • Analyzed 700+ volunteer’s experience several times throughout the year to asses current needs and satisfactions, and to guide future volunteer engagement strategy• Dismantled inter-departmental barriers by leading a team of three employees from different positions in weekly calls increasing knowledge and support across the board• Evaluated gaps in training and communication indicated in volunteer conflicts as they arose and adjusted orientation and training to avoid similar conflicts in the future• Expanded data-catching spreadsheets to better inform Girl Scout Highest Awards engagement, leading to a 7% increase in participation in Bronze, Silver, and Gold Awards over three age groups• Collaborated with four departments in five council-wide events throughout the year and throughout the geographic area of the council to increase volunteer and girl satisfaction in the Girl Scout Girl Experience• Represented council communications to administrative volunteers in 12 counties of council• Managed cross-company communication records via Salesforce software to improve volunteer satisfaction with council problem solving based on age of inquiry and quality of solutions

• Volunteer Specialist

  • Jan 2017 - Sep 2019



REI

• United States
• Retail
• 700 & Above Employee

• Outdoor School Instructor

  • Mar 2016 - Nov 2016

  • Executed good judgement and knowledge of wilderness environments to manage risk in roughly weekly kayaking and hiking activities, making safety the top priority• Showcased a calm, competent, professional manner at all times while instructing customers in order to instill a sense of trust with outdoor school trip participants• Built customers’ confidence in their own abilities through roughly weekly in-house and outdoor instruction in packing a backpack, changing a bike tire, and surviving in a zombie apocalypse

• Sales Associate

  • May 2015 - Nov 2016

  • Assessed department zones daily for cleanliness and inventory stock, sweeping and dusting as well as replacing floor inventory from the stock room where necessary • Studied consistently to keep knowledge up-to-date on the constantly evolving technology of modern camping/expedition equipment• Assessed bike repairs and specific needs of customers in order to give the best advice



The Brewer's Art

• Baltimore, Maryland Area

• Barback

  • Nov 2014 - Apr 2015



The Rockwell Baltimore

• Baltimore, Maryland Area

• Barback

  • Nov 2013 - Dec 2014



Maryland Department of Natural Resources

• Camp Specialist

  • Jun 2012 - Aug 2012



Chewonki Foundation

• United States
• Education Management
• 1 - 100 Employee

• Wilderness Trip Leader

  • Jun 2011 - Aug 2011