Kyle Murphy

Service Desk / Technical Writer / SQL Developer at MTNT, Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Dayton, Ohio, United States, US
Languages
  • French Elementary proficiency
Skills

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Bio

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Credentials

  • A+ Certification
    CompTIA
    Aug, 2010
    - Nov, 2024

Experience

  • MTNT, Ltd.
    • United States
    • Executive Offices
    • 1 - 100 Employee
    • Service Desk / Technical Writer / SQL Developer
      • Aug 2019 - Present

      I perform service desk management, elevated user support, technical writing, and SQL development for the Corporate Data Repository System, a contracted Air Force Materiel Command Infrastructure System. I support a user base of approximately 600 users, both through our web-based applications as well as directly working with our Oracle SQL databases. I also work extensively with the Microsoft Office suite to produce technical documentation, data exports, and program management reports. I perform service desk management, elevated user support, technical writing, and SQL development for the Corporate Data Repository System, a contracted Air Force Materiel Command Infrastructure System. I support a user base of approximately 600 users, both through our web-based applications as well as directly working with our Oracle SQL databases. I also work extensively with the Microsoft Office suite to produce technical documentation, data exports, and program management reports.

  • Bering Straits Information Technology
    • Wright-Patterson Air Force Base (Dayton, OH)
    • Service Desk / Technical Writer
      • Jun 2009 - Jul 2019

      I support and provide technical writing for two contracted Air Force Materiel Command Infrastructure Systems: the Corporate Data Repository System and the Automated Intersite Gateway. I support a user base of approximately 600 users, both through our web-based applications as well as directly working with our Oracle SQL databases. I also work extensively with the Microsoft Office suite to provide technical documentation and program management reports. I support and provide technical writing for two contracted Air Force Materiel Command Infrastructure Systems: the Corporate Data Repository System and the Automated Intersite Gateway. I support a user base of approximately 600 users, both through our web-based applications as well as directly working with our Oracle SQL databases. I also work extensively with the Microsoft Office suite to provide technical documentation and program management reports.

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Support Representative
      • Nov 2005 - Jan 2008

      I provided a broad range of customer service, including billing and account support, sales, and technical support for Verizon Wireless cellular customers. I provided a broad range of customer service, including billing and account support, sales, and technical support for Verizon Wireless cellular customers.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Representative
      • May 2005 - Nov 2005

      I worked as outsourced contract support for Cox Communications cable internet customers, assisting with connectivity, networking, hardware and software issues related to broadband cable internet, and utilizing a Remedy-based ticket tracking system. I worked as outsourced contract support for Cox Communications cable internet customers, assisting with connectivity, networking, hardware and software issues related to broadband cable internet, and utilizing a Remedy-based ticket tracking system.

Education

  • The Ohio State University
    BA, Political Science
    2001 - 2005
  • Clay High School
    1997 - 2001

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