Senior Systems Administrator

• Mar 2020 - Present

Helpdesk Level 3

• Mar 2014 - Jan 2020

Perform level two and three troubleshooting for users at remote sites and in person for Windows/Mac computers and mobile devices running iOS and Android in a Microsoft domain environment in person and on the phone. Setup iOS and Android devices with Meraki Mobile Device Management and Exchange email. Image new desktop and laptop computers using Dell KACE. Manage users and groups in Microsoft Active Directory and Powershell. Travel to various offices around the country to perform on site troubleshooting of user and network equipment. Document my work in iSupport ticketing system. Work with outside vendors to find and implement new technology solutions - Deploy and troubleshoot Shoretel VoIP phones - Work with Twilio to manage call forwarding - Work with telecommunications carriers to manage outages at sites. - Work on call queue to manage after hours business emergencies. Show less

Assistant manager of video technical services

• 2004 - Jan 2020

Volunteer manager for a staff of 30 people over the course of a 5 day convention. Handling staffing, scheduling, conflict resolution and AV technical. As well as occasionally interacting with industry staff and their guests. Familiar with the professional setup of Audio Visual Presentation in a Theatre setting. Volunteer manager for a staff of 30 people over the course of a 5 day convention. Handling staffing, scheduling, conflict resolution and AV technical. As well as occasionally interacting with industry staff and their guests. Familiar with the professional setup of Audio Visual Presentation in a Theatre setting.

Data Entry/ Logistics Support

• Mar 2013 - May 2014

Work with various vendors to fill tire orders placed with the website and over the phone. Use Excel to enter and track orders to ensure tires arrive on time. Work with vendors to solve issues of availability and none delivery. Work with various vendors to fill tire orders placed with the website and over the phone. Use Excel to enter and track orders to ensure tires arrive on time. Work with vendors to solve issues of availability and none delivery.

Maintenance Technician

• Jun 2008 - Dec 2012