Experience

Bourque Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Support Manager

  • Jun 2018 - Present



GE Transportation

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Support Manager

  • Feb 2017 - May 2018

• Training and Support Specialist

  • Feb 2014 - Feb 2017



Genesee & Wyoming Inc.

• United States
• Rail Transportation
• 700 & Above Employee

• Regional Operations Support Supervisor

  • 2010 - 2013

  Responsible for training customer service representatives/specialist(s). Monitor one-on-one customer contact and look for inefficiencies and improvement opportunities as well as coaching and counselling of the CSR.Study and standardize procedures, prepare work schedules, validate scheduled and unscheduled logouts and expedite workflowCorrect car movement history as needed via Railcar Management Information (RMI).Cross training of specialists across different regions and railroadsDrive best practices in accordance with company policies and procedures.



Fastenal

• United States
• Wholesale
• 700 & Above Employee

• Outside Sales Representative

  • May 2009 - Jun 2010

  Successfully completed multiple Fastenal Group sales training and seminars to maximize productivity.Proven ability to lead ancillary-based revenue sales team to permanently and consistently increase sales.Created sales and marketing strategies to ensure increasing revenues and higher profit margins.Provided outstanding account management – developing sales pipeline and closing sales opportunities.Initiated successful negotiations with clients, and developed strong business-to-business relationships.Recognized for attaining advanced sales skills by successfully completing three marketing and sales classes.Highly competent in monitoring product integrity and competitive pricing to fit the needs of clients.