Experience

Bridgit

• Canada
• Construction
• 1 - 100 Employee

• Account Manager

  • Sep 2022 - Present



Hootsuite

• Canada
• Software Development
• 700 & Above Employee

• Renewals Manager - Customer Success

  • Nov 2021 - Aug 2022



OpenText

• Canada
• Software Development
• 700 & Above Employee

• Enterprise Renewals Account Manager

  • Jun 2019 - Dec 2021



Softchoice

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Corporate Account Manager

  • Nov 2018 - Jun 2019



TemboSocial

• Canada
• Software Development
• 1 - 100 Employee

• Business Development

  • Jun 2018 - Nov 2018

  - Selling, promoting and educating customers on product offerings - Securing meetings/demos for Account Executives- Make a target amount of cold calls and prospecting calls on a daily basis- Recording all activities in CRM/Salesforce - Selling, promoting and educating customers on product offerings - Securing meetings/demos for Account Executives- Make a target amount of cold calls and prospecting calls on a daily basis- Recording all activities in CRM/Salesforce



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Infrastructure Specialist

  • Jan 2017 - Jun 2018

  • Assess severity of incidents and fixing, or escalate accordingly• Log incidents/problems into an internal ticketing depository for further reference • Take part in meetings to review root cause of problems, whether correct escalation procedures were followed, and ensure the right steps are taken to prevent the same issue from occurring• Connect with all levels of support groups (Help desk, customers, technical support staff, external and internal management) to minimize customer impact.• Monitor the flow of batch processing in a 24/7 data centre to ensure that all customer SLA’s are met.• Acquired and applied knowledge in MVS, TWS and CICS to monitor performance of the client's requests



Richmond Hill Golf Club

• Recreational Facilities
• 1 - 100 Employee

• Proshop Assistant

  • Apr 2016 - Nov 2016

  • Daily interaction with customers to book tee time transactions• Provided daily customer support answering a broad range of questions including product information, club rules, escalations • Organized and managed the set up and take down of tournaments ensuring all tasks executed efficiently and to the specific tournament requirements• Balanced cash outs at the end of every shift• Stocked the pro shop and assisted with inventory counts

• Back Shop Attendant

  • Apr 2015 - Apr 2016