Experience

TWO Services Ltd.

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Commercial Catering Engineer

  • Jan 2020 - Present



AFE Serviceline

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Technical Desk Engineer

  • Jul 2019 - Jan 2020

  Providing Technical Assistance to Engineer's both in the field and via telephone/emails.Creating Relationships with Manufacturers and Suppliers throughout the Industry.Managing in-house technical databases. Pro-actively solving problems and seeking out ways to stop issues before the arise. Implementing processes to improve company workflow and ultimately provide better service to the customer.

• Commercial Catering Engineer

  • Sep 2015 - Jul 2019

  Attained a BTEC Extended Diploma in Mechanical and Electrical Engineering prior to a Gas Safe Examination to include COMCATS 1,2,3 and 5.Working on site both independently and part of a team servicing and repairing commercial catering equipment.Experience with various manufacturers: Falcon, Rational, Winterhalther, Hobart, Charvet, Lincat etc.Providing solutions to customers and liaising with the office to ensure the customers needs are met.

• National Account Sales

  • Oct 2014 - Sep 2015

  Working with all levels of management internally to provide high levels of service to customers. Working with Manufacturers on install and maintenance projects for nationwide caterers. Supporting Business operations as required.

• Contact Centre Agent

  • Nov 2013 - Oct 2014

  Dealing with difficult customers over the phone.Being in constant communication with all levels of the business.Continuously chased customer queries to ensure works were carried out.Accepting Estimates and chasing Purchase Order numbers for missing payments.Dealing with customer queries via phone and email to minimalize centre contact as much as possible.Assisted with training of new employees where needed.