Kyle McGlynn
Onsite Technician at IT Support RI- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
CompTIA -
CompTIA Security+
CompTIA
Experience
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IT Support RI
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Onsite Technician
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Dec 2022 - Present
Consistently improves average ticket response and completion times, out-performing company goals Quickly resolves tickets by contacting clients, scheduling on-site visits, and maintaining excellent documentation Completes new user system set-ups; checks hardware, operating system, and additional equipment to ensure purchase order accuracy Conducts firewall upgrades and coordinates with clients to minimize downtime Supports Office 365 migrations including procuring and applying licenses to new users created in the admin panel; provides additional onsite support during these transitions Creates active directory users within Microsoft Server 2012/2019 and defines permission groups Completes voice-over IP set-up; purchases backup DID number and establishes inbound and outbound rules within 3CX Show less
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Precision Door Service
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United States
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Consumer Services
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1 - 100 Employee
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Sales Technician
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2021 - 2022
Utilized sales skills to initiate contact with clients over the phone and continue open communication throughout the appointment. Exceeded monthly sales performance metrics, including 70% conversion of potential clients into full sales with an average of $790 in revenue per service. Performed a 25-point safety inspection, documenting potential problems through checklists and pictures, and discussed client’s individual needs and expectations. Constructed estimates on-site and presented multiple solutions to clients. Effectively installed and repaired garage doors and openers from various manufacturers utilizing electrical and mechanical skills to ensure the safe operation of the doors. Positive individualized performance reviews both through internal client surveys and external Google reviews. Show less
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Friedman LLP
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United States
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Accounting
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200 - 300 Employee
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Tax Administrative Assistant
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2020 - 2021
Prepared Federal and state tax returns from individuals and businesses, including 1040s and 1065s. Created monthly and year-end closing statements for clients. Communicated with clients to answer questions and ensure completeness of tax returns. Prepared Federal and state tax returns from individuals and businesses, including 1040s and 1065s. Created monthly and year-end closing statements for clients. Communicated with clients to answer questions and ensure completeness of tax returns.
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U.S. Census Bureau
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United States
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Government Administration
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700 & Above Employee
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Enumerator
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2020 - 2020
Conducted surveys as part of the Non-Response Follow-Up mission for the 2020 U.S. Census Successfully utilized sales strategies and professional communication to encourage nonrespondents to participate in the U.S. Census. Securely collected and recorded respondents' personal information and accurately entered data into the field data capture system. Exceed production rates by conducting door-to-door fieldwork to over 70 houses daily. Conducted surveys as part of the Non-Response Follow-Up mission for the 2020 U.S. Census Successfully utilized sales strategies and professional communication to encourage nonrespondents to participate in the U.S. Census. Securely collected and recorded respondents' personal information and accurately entered data into the field data capture system. Exceed production rates by conducting door-to-door fieldwork to over 70 houses daily.
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Education
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2016 - 2020
University of Pittsburgh College of Business Administration
Bachelor of Business Administration - BBA, Accounting
Community
