Kyle McCrumb
Customer Service Quality Analyst at Nexben- Claim this Profile
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German -
Topline Score
Bio
Matt Skaggs
Kyle is a rare sales professional who truly cares more about his teammate's and prospect's well-beings over his own. More than frequently he would sacrifice his own time for no reward to help dozens of coworkers with technical issues and other internal procedures. He even provisioned our internal CRM and taught our trainers how to teach new hires to do the same. Not only is it nice having Kyle own the team for the value he brings, he is good humored and is a great asset for talking Sports as well! I would gladly work with or hire Kyle without hesitation.
Matt Skaggs
Kyle is a rare sales professional who truly cares more about his teammate's and prospect's well-beings over his own. More than frequently he would sacrifice his own time for no reward to help dozens of coworkers with technical issues and other internal procedures. He even provisioned our internal CRM and taught our trainers how to teach new hires to do the same. Not only is it nice having Kyle own the team for the value he brings, he is good humored and is a great asset for talking Sports as well! I would gladly work with or hire Kyle without hesitation.
Matt Skaggs
Kyle is a rare sales professional who truly cares more about his teammate's and prospect's well-beings over his own. More than frequently he would sacrifice his own time for no reward to help dozens of coworkers with technical issues and other internal procedures. He even provisioned our internal CRM and taught our trainers how to teach new hires to do the same. Not only is it nice having Kyle own the team for the value he brings, he is good humored and is a great asset for talking Sports as well! I would gladly work with or hire Kyle without hesitation.
Matt Skaggs
Kyle is a rare sales professional who truly cares more about his teammate's and prospect's well-beings over his own. More than frequently he would sacrifice his own time for no reward to help dozens of coworkers with technical issues and other internal procedures. He even provisioned our internal CRM and taught our trainers how to teach new hires to do the same. Not only is it nice having Kyle own the team for the value he brings, he is good humored and is a great asset for talking Sports as well! I would gladly work with or hire Kyle without hesitation.
Experience
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Nexben
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United States
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Information Technology & Services
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1 - 100 Employee
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Customer Service Quality Analyst
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Nov 2020 - Present
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N3
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United States
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IT Services and IT Consulting
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400 - 500 Employee
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Data Specialist & Dynamics CRM Online Admin/Customizer
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Apr 2015 - Oct 2016
In-depth analysis of sales data - assist the operations team in constructing business reports through data visualization - uncovering the story within the data to better understand our growth.Active admin and customizer for several instances of Dynamics CRM Online used by various sales teams within our organization including data downloads and uploads.
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Microsoft Dynamics CRMOL Partner Recruiter
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Jan 2015 - Apr 2015
Managing partner channel in the East US including ecosystem of ISV's, System Integrators, and Resellers. Consult partners on business and cloud strategy while enhancing their portfolio with Dynamics CRMOL.
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Microsoft Azure Sales Specialist
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Sep 2014 - Jan 2015
US Telesales for Microsoft AzureN3 is a proven, global sales execution and demand generation services firm. We work with technology, software and manufacturing companies to identify opportunities to generate revenue, help accelerate them through the pipeline and inform marketing and sales strategies with insights from customers. N3 designs and executes large-scale, outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales and custom analytics. We ensure results for domestic and global campaigns with our performance-based approach. Founded in 2004, N3 is headquartered in Atlanta, GA, and has offices in London, Dublin, Costa Rica and Beijing. Show less
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Customer Service Executive
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Jul 2014 - Sep 2014
Responsibilities Answer incoming calls on the English Customer Service 800 line, respond to incoming customer service emails, sort incoming customer service emails, make outgoing calls to hotel partners, assist guest with reservation questions and issues including complaint procedures. Accomplishments Completed 4 week employee training course Skills Used Written and verbal communication skills, knowledge of technology and the internet, knowledge of proprietary booking admin and hotel admin software, serving as liaison between hotel partners and guests, real-time problem solving, procedure compliance. Show less
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Star Tickets, INC.
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United States
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Entertainment
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1 - 100 Employee
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Call Center Representative
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Nov 2011 - Sep 2013
Answering phones at the Call Center, helping with customer service questions, selling concert tickets over the phone, Excel. Answering phones at the Call Center, helping with customer service questions, selling concert tickets over the phone, Excel.
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Aquinas College - Grand Rapids
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United States
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Higher Education
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400 - 500 Employee
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ITS Help Desk
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Aug 2011 - May 2013
Helping with basic IT issues at the help desk, distributing print-outs, answering IT questions on campus. Helping with basic IT issues at the help desk, distributing print-outs, answering IT questions on campus.
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Quiznos
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United States
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Restaurants
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700 & Above Employee
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Shift Manager
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Mar 2007 - Aug 2010
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Education
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2010 - 2013
Aquinas College
Bachelor's Degree, Communication Arts
Community
