Experience

Rescue Dog Technology

• United States
• 1 - 100 Employee

• Repair Technician

  • Mar 2021 - Present



Technology Repair Group LLC

• Milwaukee, Wisconsin, United States

• IT Technician

  • Jan 2021 - Present

  Set up users, groups, and permissions for account access Install, configure, and remove software on Windows and Linux operating systems Monitor network operation to ensure stability and availability to users, evaluate the status and performance of the network, and Identify causes of network failure Provide phone, email and chat support related to operating systems, networks, hardware, spyware/virus programs, software, and hardware diagnostics, and reimage Windows and Mac machines as needed Show less



Continued Learning

• Milwaukee, Wisconsin, United States

• Student

  • Mar 2020 - Dec 2020

  Researched online content to upskill and pivot my career back into IT Researched online content to upskill and pivot my career back into IT



Balistreri Brothers Restaurant

• Wauwatosa, Wisconsin, United States

• General Manager

  • Oct 2019 - Mar 2020

  Partnered with the Restaurant Chef to create the food menu, drink options, and bar staff recommendations, and brought a restaurant from concept to completion and through launch within 3 months’ time Hired, interviewed, and onboarded a team of 20, and provided bi-weekly performance reviews to ensure employees knew how they were doing during our growth phase, and led employee training and development across all positions Managed all areas of the restaurant and made final decisions, ensured all invoices, financial reporting, payroll, and administrative tasks were completed, Estimated food needs, placed orders with distributors, and scheduled the delivery of fresh food and supplies, customer relations Show less



Karademas Management

• United States
• Real Estate
• 1 - 100 Employee

• Property Management Director / Operations Manager

  • Nov 2018 - Aug 2019

  Directed the operations of a multi-site portfolio of 11 residential and commercial properties with +1,500 units across Wisconsin and Illinois, built relationships with +3,000 clients, and led the hiring, training, and day-to-day a team of 8 direct reports with +200 employeesImplemented a new property management software called KarademAccess with the support of our CEO to enable our team to improve the digital filing system to optimize management and accuracy of lease information, track business operations, finances, property database, marketing, and tenant informationDesigned growth and training courses to meet company requirements and help develop new leaders within our organizational structureCoordinated execution of multiple high-value property buildouts and upgrades to enhance marketability and position of assets, resulting in higher rental rates and renter retentionCreated new processes for tracking the status of lease negotiations and agreements by implementing our proprietary software, resulting in 25% savings of time and improved client relations due to increased communication Show less

• Property Manager

  • Mar 2017 - Nov 2018

  Eliminated 90% of the delinquent rental payment issues within 6 months by increasing communication with tenants, improving the process for collecting payments, and implementing a track lease payments web featureMaintained property rentals by advertising and filling vacancies, negotiating, and enforcing leases, maintaining and securing premises, and established rental rates based on local rental pricing and calculating overhead costs, depreciation, taxes, and profit goalsMinimized vacancy periods to 3 days or less by collaborating with management teams to strategize improvements to marketing initiatives, business plans and tenant referral programs, and evaluated and recommended changes in rental pricing strategies to remain competitive in market Show less



Potawatomi Casino Hotel

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Restaurant Manager

  • Mar 2015 - Mar 2017

  Partnered with upper-level management teams to create a position that would allow Restaurant Managers to work interchangeably within any of the restaurants in the Hotel & Casino, and allowed departments more freedom to share their resources and create a wider sense of team mentality throughout the organizationManaged the entire restaurant operation department including guest experience, customer service, menu updates, employee scheduling, training, performance evaluations, inventory consumption estimates, forecasting requirements, and cost controlsLed the development and implementation of the Floating Restaurant Management position which provided career-minded staff the chance to cross-train throughout 5 different responses, and coordinated the hiring, training, and ongoing professional development of front of the house and back of the house team members Show less

• Supervisor

  • Aug 2012 - Mar 2015

  Led our restaurant group through single day sales recorded 4 times within the same year by preparing our staff with the proper training and knowledge necessary



University of Wisconsin-Milwaukee

• United States
• Higher Education
• 700 & Above Employee

• Help Desk - IT Technician

  • Sep 2008 - Dec 2012

  Assisted with IT projects and requests including equipment maintenance, backup administration, and phone support Identified, built, secured, and maintained the information infrastructure, knowledge systems, and support processes, and resolved medium to highly complexity issues by translating technical solutions to business terms with users Assisted with IT projects and requests including equipment maintenance, backup administration, and phone support Identified, built, secured, and maintained the information infrastructure, knowledge systems, and support processes, and resolved medium to highly complexity issues by translating technical solutions to business terms with users