Kyle Leeman

Head of WFM an Dialler at DigiCall
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • English -
  • Afrikaans -
Skills

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Bio

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Credentials

  • Network+
    CompTIA
    Oct, 2011
    - Nov, 2024
  • A+ IT technician
    CompTIA
    Jul, 2011
    - Nov, 2024

Experience

  • DigiCall
    • Peru
    • Telecommunications
    • 1 - 100 Employee
    • Head of WFM an Dialler
      • Oct 2023 - Present

    • Resource Planner and Contact Strategy Manager
      • Feb 2023 - Oct 2023

  • Sigma Connected Group
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Resource planner
      • Oct 2021 - Feb 2023

    • Data Analyst
      • May 2021 - Sep 2021

  • EXL
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Workforce Manager
      • Mar 2019 - May 2021

  • WNS Global Services SA
    • South Africa
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Assistant Manager dialer administrator
      • Feb 2018 - Feb 2019

      Dialer Administrator for Npower and Total Gas and Power

    • Real-time analyst( Total Gas an Power)
      • Dec 2016 - Feb 2018

    • RTA (WFM Vodacom)
      • Jul 2015 - Nov 2016

      optimizing , Scheduling meetings and feedback sessions, building reports for performance stats using Excel, Absence reports

  • Serco
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Support Specialist
      • Nov 2012 - Jun 2015

      Daily Workforce management duties System support to the call centre floor Shift amenents revenue loss for system down time calculation Daily Workforce management duties System support to the call centre floor Shift amenents revenue loss for system down time calculation

  • Vodacom
    • South Africa
    • Telecommunications
    • 700 & Above Employee
    • data network specialist
      • Sep 2007 - Mar 2013

Education

  • new horizan
    A+, Information Technology
    2011 - 2011
  • new horizan
    NETWORK+, IT Technician
    2011 - 2011
  • wittebome high school
    Matric, Matric
    2001 - 2005

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