Account Manager

• Aug 2023 - Present

Chief Executive Officer

• Jun 2023 - Present

Tactical & Strategic Consulting Our tactical and strategic consulting services provide valuable insights and guidance to help you make informed decisions and optimize your business strategies. We analyze market trends, competition, and customer preferences to develop actionable plans that drive your business’s growth and maximize its potential. Business & Product Development SynergyPro Solutions provides comprehensive business and product development services. From idea to market, we transform concepts into tangible products, specializing in innovation, design, and manufacturing. We accelerate business growth through strategic partnerships and market expansion. Unlock your potential and drive success with us. Marketing SynergyPro Solutions offers expert marketing services for brand elevation and business growth. Our strategic approach blends research, audience analysis, and innovative techniques for impactful campaigns. From digital marketing to social media management, we maximize your online presence. Trust us for tailored strategies that enhance visibility, generate leads, and yield measurable results. Partner with us to reach new heights. 3D Printing and Prototyping Experience cost-effective 3D printing and prototyping services to bring your product concepts to life efficiently. Using advanced technologies, we create high-quality prototypes that accurately represent your design. Visualize and test your product before full-scale production. Our expertise ensures fast turnaround times and precise results, saving you time and resources in development. Show less

General Manager

• Apr 2022 - Jun 2023

- Attending meetings with manufacturers, both new and existing, to discuss products and business opportunities.- Taking action on tactical plans from CEO and VP in Sales to drive the business forward.- Providing necessary numbers or reports to the CEO and VP in Sales for decision-making purposes.- Collaborating with other internal divisions on potential projects and initiatives.- Participating in leadership calls to stay aligned with company goals and strategies.- Collaborating with the support team to ensure that support calls are managed efficiently, and customer inquiries are addressed in a timely manner.- Documenting and maintaining a knowledge base of common technical issues and their resolutions to facilitate faster problem-solving in the future.- Training and mentoring support team members, providing guidance on technical troubleshooting and customer service skills.- Collaborating with the sales team to manage sales tickets, tracking customer orders, and ensuring smooth order processing and delivery.- Monitoring and analyzing sales data, identifying trends, and generating reports to assess sales performance and identify areas for improvement.- Coordinating with the marketing team to develop sales collateral, presentations, and sales support materials.- Participating in sales strategy meetings and providing input on pricing, promotions, and sales campaigns.- Handling customer escalations or complaints related to sales, working closely with customers and internal teams to find suitable resolutions.- Discontinuing any old or unavailable models to maintain an up-to-date product catalog.- Collaborating with the marketing team to generate content ideas and contribute to the overall content pipeline.- Taking an active role in pushing marketing projects forward and meeting deadlines.- Participating in various marketing projects, such as creating promotional campaigns or conducting market research. Show less

Technical Support Representative

• Jul 2017 - Apr 2022

-Technical Support for IP and Analog Camera Surveillance Systems-Sales Rep-Process Customer RMA's-Write Helpful How-To Articles for Customers

Teller

• Nov 2016 - Jul 2017

-Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists. -Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples. -Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program. -Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture. -Prepare daily settlements of teller cash and proof transactions. -Using customer focused skills, explain policies and procedures to customers as applicable. Show less

SCADA Support Analyst

• Nov 2014 - Oct 2016

•Create/Edit devices and users on SCADALynx website •Create/Edit set points and alarms on SCADALynx website •Troubleshoot communication errors between SCADALynx website and field devices •Ensure steady flow of data provided by field devices •Create/Edit devices and users on SCADALynx website •Create/Edit set points and alarms on SCADALynx website •Troubleshoot communication errors between SCADALynx website and field devices •Ensure steady flow of data provided by field devices

Lead Sales Associate

• Aug 2012 - Nov 2014

•Lead the work of sales associates serving as cashiers including six to eight active registers. Operate cash register and flatbed scanner as needed to provide great customer service. •Authorize voids and overrides; count register; make bank deposits. Assist in maintaining strict cash accountability, key control, and adherence to company security practices and cash control procedures. •Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager. •Monitor cameras for unusual activities (customers and employees), if applicable. Supply cashiers with change when needed. •Complete all required paperwork and documentation according to guidelines and deadlines as assigned. •Assist in the training of new cashiers; Cash handling policies and procedures. Show less

Maintenance

• May 2011 - Aug 2011

•Incumbent care for facilities in state park units. •Park Maintenance Assistants do routine cleanup and unskilled maintenance tasks, including cleaning rest rooms and campsites, picking up and hauling garbage, and caring for trees, lawns and vegetation. •Perform more complex repair and construction assignments, which typically involve carpentry, painting, and electrical maintenance and repairs. •Incumbent care for facilities in state park units. •Park Maintenance Assistants do routine cleanup and unskilled maintenance tasks, including cleaning rest rooms and campsites, picking up and hauling garbage, and caring for trees, lawns and vegetation. •Perform more complex repair and construction assignments, which typically involve carpentry, painting, and electrical maintenance and repairs.