Kyle Lack
Software Product Manager at MiTek USA- Claim this Profile
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Bio
Experience
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MiTek USA
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United States
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Construction
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200 - 300 Employee
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Software Product Manager
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Feb 2023 - Present
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Associate Software Product Manager
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Jul 2021 - Feb 2023
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Automation Customer Service Representative ll
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Sep 2019 - Jul 2021
Promote part sales and new upgradesAssists in the development of service representativesAssists in the development of multiple different machine troubleshooting techniques. Monitor troubleshooting to end-users to ensure tech solutions are fully metSubject matter expert for multiple pieces of equipment
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Automation Customer Service Representative
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Sep 2018 - Sep 2019
Manage customers and their orders through CRM and ERP(QAD) systemsAssisted in the development of new service representativesERP (QAD) proficient in entering and carrying out sales orders subject matter expert for one piece of equipment
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Field Service Technician
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Feb 2016 - Sep 2018
Installed multiple pieces of machinery for automationAssisted in the development of new technicians in proper troubleshooting techniquesProperly developed maintenance routines based on company operation schedulesTrained customers on proper machine operationTravel that was required 75%
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Education
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2018 - 2020
Purdue University Global
Bachelor of Business Administration - BBA, General Sales, Merchandising and Related Marketing Operations -
2014 - 2016
Ranken Technical College
Associate's degree, Industrial Technology
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