Experience

Verb Technology Company, Inc.

• United States
• Software Development
• 1 - 100 Employee

• • Feb 2022 - Present

  • Manage a team of project managers responsible for onboarding, account management and enablement for enterprise clients; as well as a team of engineers responsible for building and implementing custom web and mobile applications for clients• Manage projects involving dozens of stakeholders on tight time schedules, overseeing quality control, testing and final approval of products before launch• Personally responsible for high profile projects including scoping, project management and delivery of over 20 statements of work at any given time, involving dozens of engineers and implementation specialists• Support and create processes between CS, PS and Sales to optimize our pre/post sales technology deliverables and projects• Regularly consult with clients’ C-Suite, operations and technology teams on capabilities, create custom SOWs, change management and operational rollout plans both before and after sale• Advise internal engineering, product and sales stakeholders to improve internal processes and optimize development efficiency Show less

• • Oct 2020 - Feb 2022

  • Managed more than 10 of our top enterprise clients at any given time, with up to 56 clients ($2.76M in ARR), building sustainable partnerships while actively increasing ARR/MRR• Demonstrated in-depth product knowledge to effectively lead internal and external implementation and development teams; skilled in partner integrations with front end and backend systems involving tools such as API, webhooks and direct integrations• Traveled onsite to client events to train tens of thousands of clients; end users on the solutions we built for them Show less

• • Jun 2020 - Oct 2020

  Created internal process for maintaining in-bound leads using HubSpot and Salesforce as the company's first SDRMaintained funnel of active leads with daily cold-calling and other lead generation activitiesConsistently surpassed monthly sales goals (demos, calls and revenue)



Peek

• United States
• Travel Arrangements
• 200 - 300 Employee

• Enterprise Business Development

  • Oct 2019 - Mar 2020

  • Lead implementation of business development strategy for a new market segment • Conducted daily cold-calling and lead generation activities to maintain the funnel of active leads with follow-up as required • Worked with marketing team to inform and execute ABM strategies for enterprise-level accounts • Consistently surpassed monthly sales goals with a close focus on KPIs (demos, calls and revenue) • Used Salesforce to maintain and report on SDR activity and metrics • Lead implementation of business development strategy for a new market segment • Conducted daily cold-calling and lead generation activities to maintain the funnel of active leads with follow-up as required • Worked with marketing team to inform and execute ABM strategies for enterprise-level accounts • Consistently surpassed monthly sales goals with a close focus on KPIs (demos, calls and revenue) • Used Salesforce to maintain and report on SDR activity and metrics



Center for Excellence in Higher Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Admissions Development Representative

  • Dec 2016 - Oct 2019

  • Interviewed and built rapport with prospective students while assessing their educational needs and career goals. • Played a significant role in developing new department processes and training modules following the acquisition of a new college under the CEHE umbrella. • Consistently ranked among the top 5% in the department for exceeding monthly goals. Utilized an auto-dialing system to accurately track and report on KPIs. • Assisted in the facilitation of company’s transition from Velocify to Salesforce. This required testing, leading training's with fellow staff and acting as an educational resource when needed. • Lead the department’s Motivational Team in planning weekly activities to encourage employee engagement and camaraderie. Acted as an ambassador for CEHE’s company culture and values. Show less



Helix Education

• United States
• Higher Education
• 1 - 100 Employee

• Business Development Specialist

  • 2016 - 2017

  • Identified, researched and nurtured new business leads, acting as a key touchpoint between qualified leads and Helix Regional Vice Presidents. • Researched the higher education industry to determine qualified prospects and bring in new business. • Managed opportunities through Salesforce from the first point of contact through the handoff to sales account executives. Responsible for regular Salesforce maintenance and system upkeep. • Leveraged multiple communications channels and sales techniques such as cold calls, emails, and Zoom conferencing with warm leads. • Collaborated on various lead generation projects (physical marketing materials, workshops, trade show materials, etc.) Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• CCP

  • Mar 2013 - Jun 2016

  • Analyzed and addressed customer concerns for consumer and corporate accounts as the top CCP for customer satisfaction from 2014 to 2016. • Analyzed transaction-level trends in customer activity and spending patterns to recommend the best products for their needs from a portfolio of 20+ card services. • Initiated and escalated customer transaction disputes and monitored for fraud risk. Specialized in fraud prevention and investigation as part of day-to-day work. • Trained and mentored new team members on American Express products, systems, and procedures. Show less



Best Buy

• Retail
• 700 & Above Employee

• SWAT

  • May 2009 - Mar 2013

  *Lead member of the sales team from 2012 to 2013. *Last year working for Best Buy I took on an additional role as inventory specialist, which required keeping current stock of all store items and the ability to locate and solve complex problems to combat internal and external shrink. *Worked as the sole investigator for a large store *Developed work arounds for shrink issues while still being part of the sales force *Lead member of the sales team from 2012 to 2013. *Last year working for Best Buy I took on an additional role as inventory specialist, which required keeping current stock of all store items and the ability to locate and solve complex problems to combat internal and external shrink. *Worked as the sole investigator for a large store *Developed work arounds for shrink issues while still being part of the sales force



Zions Bank

• United States
• Banking
• 700 & Above Employee

• Bank Teller

  • Aug 2008 - May 2009

  Educated clients about the various products and services we offered in order to increase sales and customer satisfaction. Here I discovered my interest in the financial and service industry and decided to continue to pursue a career in this field. * Responsible for managing large amounts of money * Provided excellent customer service to individuals and businesses that banked with Zions * Received multiple 100% Customer Satisfaction Awards * Resolved balance discrepancies quickly and efficiently Show less