Data Analyst

• Aug 2022 - Present

Warehouse Manager

• Apr 2019 - May 2022

• Oversaw a small team managing the daily comings and goings in the retail store's warehouse.• Handled inbound deliveries and prepared outgoing shipments ranging in size from small boxes of books and cases of toys, up to multiple pallets of furniture.• Kept the warehouse organized and inventory stored efficiently• Liaised with Customer Service regarding upcoming orders and delivery requests.• Maintained the online inventory for our Amazon web store presence and handle its customer service needs• Handled special orders for shipments once they were processed by the Receiving department• Determined when orders should be shipped out based on outstanding inventory availability• Processed invoices from carriers• Helped Customer Service and Retail regarding furniture-related inquiries• Implemented new logging methods to better store and access historical logistics data to aid in reconciling invoices, better quoting shipping prices, and allowing shipping data trends to be analyzed.

Manager of Operations

• Jun 2012 - Jan 2019

• Helped Sound City Internet (below) expand from online and physical retail to wholesale distribution in the music industry as RPM Distribution, while still maintaining their retail presence.• Co-Managed the wholesale pilot project which would grow to be a sizable portion of the company's revenue, and quickly become one of the top music distributors in Canada.• Handled exclusive national distribution of Universal Music Canada's import division.• Managed Customer Service inquiries, order entry, shipping, returns and other concerns for dozens of independent record stores across the country, as well as several corporate accounts: Indigo, Amazon.Ca, HMV and London Drugs.• Worked to develop methods to modernize the 30 year old legacy POS system that was the original backbone of the inventory enabling it to interact with outside systems.• Maintained the inventory database for over a quarter-million SKUs, with several hundred new titles added weekly from over a dozen domestic and international suppliers.• Created sales reports for the head buyer and handled purchasing for smaller international accounts.• Responsible for inventory, customer and sales data migration from the legacy POS system to full ERP integration within Epicor Prophet 21.

Customer Service Representative

• Jan 2003 - Jun 2012

• Maintained customer feedback above 99.8% positive.• Handled email Customer Service initially for several hundred sales per day on eBay. Developed solutions to grow the business to over a thousand sales a day. • Oversaw implementation of new auction/inventory management software (Channel Advisor). • Expanded sales onto Amazon.com and its international sister sites as well as other smaller sites. • Assisted in data entry and shipping. • Maintained customer feedback above 99.8% positive.• Handled email Customer Service initially for several hundred sales per day on eBay. Developed solutions to grow the business to over a thousand sales a day. • Oversaw implementation of new auction/inventory management software (Channel Advisor). • Expanded sales onto Amazon.com and its international sister sites as well as other smaller sites. • Assisted in data entry and shipping.