Experience

Lovehoney

• United Kingdom
• Retail
• 1 - 100 Employee

• People Partner

  • Mar 2023 - Present

  To develop and maintain relationships across the business to inform and embed the People Objectives which drive business performance. Provide guidance and advice to leaders in managing the employee life cycle within the Supply Chain across Lovehoney Group territories To develop and maintain relationships across the business to inform and embed the People Objectives which drive business performance. Provide guidance and advice to leaders in managing the employee life cycle within the Supply Chain across Lovehoney Group territories



Lovehoney Group

• Germany
• Wellness and Fitness Services
• 200 - 300 Employee

• Employee Relations Lead

  • Feb 2022 - Mar 2023

  Leading on employee relations matters across Lovehoney UK, reviewing and implementing practices to support all colleagues including: Review of UK HR policies to align our ways of working with our business values Design and implementation of Management tools to support in Employee Relations Provide Coaching, Training and Feedback to develop Manager knowledge and skills in People Management Leading on employee relations matters across Lovehoney UK, reviewing and implementing practices to support all colleagues including: Review of UK HR policies to align our ways of working with our business values Design and implementation of Management tools to support in Employee Relations Provide Coaching, Training and Feedback to develop Manager knowledge and skills in People Management



Markerstudy Broking

• United Kingdom
• Insurance
• 100 - 200 Employee

• HR Advisor

  • Jan 2019 - Jan 2022

  Partnering with Head office and 1 satellite office, which equates to approx. 200 colleagues. Tasks included providing HR advice to management and heads of departments to support with key HR elements such as; absence (short term and long term), conduct and performance. Qualified as a Mental Health First Aider to extend the support I am able to provide across the business. In addition to these tasks, I am also skilled in policy review and management, redundancy (individual and Group), Diversity & Inclusion and wellbeing Show less

• HR and L&D Advisor

  • Feb 2018 - Jan 2019

• Learning and Development Advisor

  • Mar 2013 - Jan 2019

  Overseeing training needs of two satellite offices (Circa 250 employees) providing a suite of behavioural and professional development workshops and programmes. In my time as Learning and Development Advisor, I have designed and delivered a 12 month Manager Development Programme which has resulted in a number of successful Team Leaders across our various office locations. I have also designed and delivered an 18 month Graduate Programme across two satellite offices providing personal and professional development tasks and workshops. In addition to this, I have designed and delivered a number of behavioural workshops and guides, along with support for the on boarding and training of new starters in Customer Services and Sales environments. Further to my L&D responsibilities, I have given support to the wider HR function through recruitment and generalist support. Show less

• Insurer Referral

  • Sep 2012 - Mar 2013

  Dealing with high risk policies/details and discussing insurance cover with underwriting departments. Contacted clients through phone, letter and email regarding invalidation of cover or policy amendments

• Customer Service Representative

  • Oct 2011 - Sep 2012

  Managing policy changes and delivering expert advice about our products. Managing informal complaints and providing effective customer service through telecommunications and email



Yeomans Outdoor Leisure

• United Kingdom
• Retail

• Concessions Manager

  • Jan 2010 - Aug 2011

  Recruiting and training staff to company standards. Providing technical knowledge about our products. Providing staff rotas along with daily cashing, and weekly banking. Delivering excellent customer service and managing customer complaints Recruiting and training staff to company standards. Providing technical knowledge about our products. Providing staff rotas along with daily cashing, and weekly banking. Delivering excellent customer service and managing customer complaints