Experience

Hargray Fiber

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Operations Supervisor

  • Feb 2021 - Present

  o Oversee the installation and repair of Hargray internet, phone, and tv service in six marketso Coordinating with 3rd party contactors to get fiber/cat6 drops ran in customer locationso Ensuring direct reports are trained/proficient in technical/safety company standardso Working with different departments to certify a seamless customer transition to Hargray serviceso Responsible for completing work within a set monetary budget

• Commercial Installation and Repair Technician

  • Jul 2019 - Feb 2021

  o Completed ORT testing in CO to launch new market with little supporto Installed new GPON splitter in both CO and remote location in the field to launch new marketo Troubleshooting Calix Chassis in both CO and remote location in the field to report outageso Responsible for deploying, maintaining, and supporting VOIP systemso Installation and repair of Hargray internet, phone, and tv service for commercial customers



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Network Manager

  • Mar 2015 - Apr 2019

  o Managing a crew of up to 21 wire techs o Training wire techs in technical aspects of installation and repairs of Uverse serviceso Training wire techs in safety practices associated with the installation and repair of Uverse services o Tracking vehicle and testing equipment maintenance to ensure as little down time as possibleo Collaborating with counter parts in different organizations to ensure a pleasant customer experience

• Wire Technician

  • Feb 2011 - Mar 2015

  o Install Uverse tv, phone and internet serviceo Test multiple types of cables including fibero Climb telephone poles o Work and understand crossboxeso Provide customer with excellent experience and knowledge of Uverse products and services



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Field Service Specialist

  • Sep 2008 - Aug 2010

  o Install satellite dishes in residential homes o Test cable lines already in homes for problems o Repair cable lines if necessary o Run new cable lines if no pre-wire present in homes o Provide customer with information to successively navigate Dish Network products o Install satellite dishes in residential homes o Test cable lines already in homes for problems o Repair cable lines if necessary o Run new cable lines if no pre-wire present in homes o Provide customer with information to successively navigate Dish Network products