Experience

Revele

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT System Administrator/HIPAA Security Officer

  • Jul 2014 - Present



PwC

• Professional Services
• 700 & Above Employee

• Advisory Technology Consultant

  • Feb 2013 - Jul 2014

  Infrastructure and ITSM Consulting:Demonstrates proven ability and success as a team member on successful enterprise scale implementations of IT Infrastructure or Service Management software packages. Demonstrates proven ability identifying client needs, participating in client discussions and meetings, assisting sustaining client relationships, assisting preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, participating in the preparation of concise, accurate documents and effectively managing project workloads. • Assisted with the initial planning and implementation of a Windows 7 migration/upgrade PMO for a Fortune 500, U.S. based financial services holding company. Program scope includes the upgrade of approximately 50,000 devices globally.• Managed multiple program workstreams, including application packaging and software remediation.• Conducted over 30 senior stakeholder interviews.• Analyzed issues and risks and compiled them into a registry Show less

• Technology Coordinator

  • Dec 2007 - Feb 2013

  Resolves technical issues, implementation of standard/new technologies and manages timely resolution of technical problems toensure the continued productivity of the partners and staff.• Midwest Region Line of Service Advocate: Coordinates with line of service IT business managers and line of servicetechnology teams to enhance the use of technology. Acts as a liaison to national teams and disseminates pertinentinformation to the field. Supports and facilitates the deployment of initiatives. Develops new procedures and standards andmaintains communications to the field.• Ohio, Kentucky, Indiana Market New Hire Advocate: Manages and coordinates new hire and onboarding initiatives withlocal office staff to ensure smooth implementation of orientation sessions. Coordinates with market HR, recruiting, andLearning/Development teams.• Primary IT new hire facilitator and instructor for the Indianapolis office. On-boards approximately 150 new hires annually.• Asset Manager overseeing lease swaps, repairs, upgrades, and asset assignments. Maintains 100% accountability of allinventory assets with zero losses.• Indianapolis Infrastructure Coordinator manages network resources and implements hardware and firmware upgrades.• Responsible for user account configuration and assignment of network resources.• Facilitates training sessions for new applications and technology to the local office• Provides print support and serves as a liaison with vendors to coordinate upgrades and repairs.• Managed various aspects of the office relocation. Coordinated with project and real estate teams and was the primary ITcontact onsite.• Managed the Partner iPad distribution project for Indianapolis• Public Company Accounting Oversight Board (PCAOB) Regional Advocate: Directs and coordinates all network vlan port rollovers for PCAOB inspections for the Midwest Region. Coordinates upcoming inspections with local IT staff and is theprimary point of escalation for technology issues. Show less



3D Signal Brigade, United States Army

• Brigade Public Affairs Officer

  • Sep 2005 - Sep 2007

  Served as the Public Affairs Officer for Task Force Triple Threat in Multi-National Corps-Iraq. Responsible for delivery of press releases, command messages, and reports for the public and military. Coordinates activities to improve public relations. Supervises subordinate units' public affairs personnel with the preparation and distribution of printed and electronic public affairs information. Briefs military personnel prior to meetings with the public and news media. Schedules and conducts interviews and news conferences. Advises the commander on decision making and communication with three main audiences: media, internal organization and the public. • Ensured continuous flow of information by maintaining the Brigade Website, which allowed information dissemination between Soldiers and their families. • Organized and conducted successfully over 100 public affairs missions throughout the Iraqi Theater of Operations. • Managed the publication and quality control of Task Force Newsletters. • Maintained 100% accountability of $1,000,000 of equipment and maintained an outstanding maintenance plan which resulted in zero malfunctions. • Managed the brigade computer graphics and combat camera teams. Show less



Eighth United States Army Conus, US Army Reserve

• Senior Information Technology Lead

  • May 1999 - May 2005

  Supervises, installs, operates and performs unit level maintenance on multifunctional/multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities; performs analyst functions; constructs, edits, and tests computer system programs; conducts data system studies and prepares documentation and specifications for proposals. • Drafted program operation manuals and technical program requirements documents. • Supervised the deployment, installation, operation, and unit level maintenance of multi-functional/multi-user information processing systems. • Briefed staff and operations personnel on matters pertaining to information systems. Show less



Cummins, Inc

• Tier 2 Desktop Support Specialist

  • 2000 - 2005

  Assists engineering and corporate personnel with tier II and III software/hardware, network, and account problems. Performs maintenance of personal computers, servers, and peripheral equipment, identifying problems and providing appropriate solutions. Installs operating systems and applications and conducts technical training demonstrations. • Supervised the successful deployment of over 750 personal computers. • Prototyped system upgrades to identify potential problems and learned to operate and troubleshoot new systems. • Created and edited documentation for installation and training manuals. • Actively tracked and followed up on trouble tickets, reducing average response time from days to hours. • Demonstrated high quality, results-driven, prompt, and professional customer service and support to instill confidence in technical advice and directions. • Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment. Show less