Experience

Green Goddess Supply

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Overlord

  • Apr 2021 - Present

  Customer service support, video networked cultivation support for hundreds of users, content creation and social media exploration, product testing, and working to help support all Green Goddess Supply customers. I also create classes for the Green Goddess Supply Higher Ed' events - focusing on education with some entertainment. Customer service support, video networked cultivation support for hundreds of users, content creation and social media exploration, product testing, and working to help support all Green Goddess Supply customers. I also create classes for the Green Goddess Supply Higher Ed' events - focusing on education with some entertainment.



I'm on Fire

• Natick, Massachusetts

• Employee Extraordinaire

  • May 2019 - Present

  I provide cannabis product consultation services for formulation, curation of products in a store, SOP write ups, and even sales and marketing contract work. Potentially some content creation if I am a true believer in your product. I help companies connect better with their customers, educate, and to be an entertaining personality. I don't just help you make a better joint, I get your customers to understand why it's better. I provide cannabis product consultation services for formulation, curation of products in a store, SOP write ups, and even sales and marketing contract work. Potentially some content creation if I am a true believer in your product. I help companies connect better with their customers, educate, and to be an entertaining personality. I don't just help you make a better joint, I get your customers to understand why it's better.



Garden Essence LLC

• Kingston, Massachusetts

• Product Specialist

  • Jul 2019 - Present

  Setting up Garden Essence to best succeed with connecting their products / services with their customer base. Ran social media accounts up until July 1 2022. Currently utilized to investigate all new botanical products meant for consumption as well as how best to explain their use to customers. Setting up Garden Essence to best succeed with connecting their products / services with their customer base. Ran social media accounts up until July 1 2022. Currently utilized to investigate all new botanical products meant for consumption as well as how best to explain their use to customers.



Rainscience Grow Bags

• United States
• Manufacturing

• Sales Sekiwake

  • Jun 2018 - Present

  Primary contact for sales and customer support within New England and for connected multi-chain retailers. In-person sales specialist for the only grow bags on the market with a lifetime warranty. Primary contact for sales and customer support within New England and for connected multi-chain retailers. In-person sales specialist for the only grow bags on the market with a lifetime warranty.



New England Hydroponics

• United Kingdom
• 1 - 100 Employee

• Retail Sales Consultant

  • Jul 2020 - Apr 2021

  Retail sales and customer service, shipping, and cultivation consulting job. Busy, fast-paced retail environment with a highly specialized group of customers, while providing in-depth in-person guidance on gardening, growing, and product recommendations - had to know hundreds of brands. Making recommendations for new products to bring in / resupply to management, providing cultivation and sales training to fellow associates, and helping to bring in new large commercial clients. Operate company van for deliveries and industry shows, organize stock and packaging for shipments, maintain dozens of different plant species in grow tents and outdoors to demonstrate product lines. Show less



Signal Growth

• United States
• Transportation, Logistics and Storage
• 1 - 100 Employee

• Account Executive / Cannabis Consultant

  • Oct 2019 - Aug 2020

  Account executive and a friendly face to meet on behalf of the company for deal flow. I'm happy to connect you to the right people. Additionally, I do some cannabis product consultant specific to herbal blends. Formulation, amending, helping you keep your margins, and collaborative problem solving. Account executive and a friendly face to meet on behalf of the company for deal flow. I'm happy to connect you to the right people. Additionally, I do some cannabis product consultant specific to herbal blends. Formulation, amending, helping you keep your margins, and collaborative problem solving.



Self Employed - this is my own company

• Framingham MA

• Private Consultant

  • May 2018 - May 2019

  As of May '19, I stopped being "merely" an independent contractor and I now operate under I'm on Fire consulting. Cannabis specific management and training on the following subjects: Team management and training seminars, Internet presence / social media and marketing campaign management, creating training SOPs for on-boarding new employees and development cross-training, event coordination, and retail sales. Customer service: specifically converting difficult/upset customers into happy ones, exercising compassion in the workplace, trouble escalation, reading body language. Employee empowerment to impress customers. Product management: Creating new products for the cannabis market, finding better packaging solutions, and engagement of customers. High level of cannabis product knowledge - training others on strains, product uses, marketing various consumables, customer education, and product analysis. Public speaking: Trained theatrical director with accomplishments preparing individuals for speeches at public conventions (such as NECANN), private events (such as ArcView), and management. Network connecting and familiarity with American cannabis community. Show less



Green Goddess Supply

• United States
• Manufacturing
• 1 - 100 Employee

• Independent Sales Representative

  • Oct 2018 - Apr 2019



BloomBoss, LLC

• Customer Service Manager

  • Jun 2017 - Jun 2018

  Maintaining and directing my team at BloomBoss to provide the best customer service of any horticultural lighting company. I'm still happy to talk lighting and plants with you too.

• Senior Account Manager

  • Mar 2016 - May 2017

  Talk to me about LEDs - senior sales account manager



New England Hydroponics

• United Kingdom
• 1 - 100 Employee

• Retail Consultant

  • Feb 2015 - Jun 2016

  Retail sales and customer service, shipping, and cultivation consulting job. Busy, fast-paced retail environment with a highly specialized group of customers, while providing in-depth in-person guidance on gardening, growing, and product recommendations - had to know hundreds of brands. At this time, I operated their social media to inform customers of new products, sales and promotions, as well as creating striking visual content – increasing online followers from several hundred to several thousand in <1 year. Operate company van for deliveries and industry shows, organize stock and packaging for shipments, maintain dozens of different plant species in grow tents and outdoors to demonstrate product lines. Show less



Lexington Public Schools

• Lexington, Massachusetts

• IT Technician

  • Sep 2009 - Jul 2013