Experience

Arizona State Parks and Trails

• Government Administration
• 1 - 100 Employee

• • Jul 2022 - Present

• • Sep 2018 - Jul 2022

  -Manage all inventory levels for the distribution center and 23 park stores.-Lead buyer, purchasing product and supplies for distribution center and all park store locations.-Conduct market research to bring in new products based on best selling categories and current trends.-Project manager of product development, coordinating with designers and vendors on custom deliverables to include retail products and packaging. -Graphic designer creating vector based designs in-house to expedite and streamline smaller projects and park requests and to diminish budget allocation towards design work.-Regularly collaborate with park management and park store liaisons to strengthen relationships and to coordinate merchandising, restocks, and new product roll-out. -Visit park stores regularly to manage physical inventory counts, merchandising, and conduct in-store check-ins with park staff.-Manage and maintain a retail and POS database of over 4,000 inventory items.-Analyze and allocate park store budget of $1 million and organize documentation of all invoices and expenses. -Work with vendors to drive higher margins and to meet quality and logistic expectations and to assure the program remains in-line with state procurement code.-Work in tandem with the fiscal department to prepare and process park store invoices and to ensure timely and accurate payment of invoices.-Manage the park store distribution center – receive all vendor shipments, prepare merchandise for retail sale, ship stock replenishments to park stores as needed, transfer stock between stores to fit seasonal needs, and organize a diverse back stock of inventory items.-Oversee and stay up-to-date on all info center operational processes to assist Brand and Product Manager with employee development and retention. Show less



Changing Hands Bookstore

• United States
• Retail
• 1 - 100 Employee

• • Jan 2013 - Sep 2018

  • Manage all book and gift inventory for two store locations and supervise two inventory associates.• Create and maintain detailed reporting system to monitor stock levels and loss prevention.• Manage shipping of all orders and returns. • Organize returns for both store locations and utilize most cost effective methods for returns. • Maintain strong relationships with our shipping partners – UPS, FedEx and USPS – and negotiate contracts.• Perform inventory analysis and assist buying team to determine stagnant stock and target areas of growth.• Manage e-commerce sales and order fulfillment as well as a team of seven direct reports. • Ensure customer orders are shipped within timely manner.• Work with marketing to coordinate all online promotions and sales.• Monitor all in-store and online ticket sales for events.• Coordinate all offsite events, determine book buys, discounts, and conduct cost/sales analysis to determine labor costs.• Investigate and resolve customer complaints or issues to strengthen store reputation and grow customer retention.• Manage all B2B sales and maintain strong relationships with major publishers and small presses to promote store’s B2B program. • Strong working knowledge of publisher discount schedules, shipping timelines and book list to best facilitate B2B sales and negotiate discounts with new and existing partners.• Oversee multiple projects across all phases of development – outline budgets, write status reports, monitor workflow to meet deadlines and organize training of staff. Show less

• • Oct 2009 - Dec 2012

  • Supervised 20-30 booksellers on the sales floor.• Executed opening and closing procedures, including all register counts and deposits. • Oversaw all bookseller training.• Ensured booksellers were aware of new book releases, event launches and software updates to optimize sales and customer interactions.• Provided high quality customer service. Investigated and resolved customer complaints to increase customer retention and maintain store reputation.

• • Sep 2004 - Sep 2009

  • Managed all incoming packages ensuring both efficiency and accuracy.• Maintained thorough records of invoices, shipping histories and vendor policies.• Reported damaged merchandise and incomplete shipments to vendors and buyers as needed.



Borders

• Retail
• 700 & Above Employee

• • Jul 2002 - Aug 2004

  • Oversaw all inventory processes and managed eight receivers.• Organized stock room to allow for maximum efficiency.

• • Jun 2001 - Jul 2002

  • Developed training program for incoming staff.• Created review system for existing staff. Helped management identify individual strengths of current employees• Improved interpersonal relationships and increased in-store operations and efficiency on the sales floor.