Kyle Greer
Help Desk 2 at Tekdesk- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Network+
CompTIAJun, 2023- Sep, 2024
Experience
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Tekdesk
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk 2
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Jan 2019 - Present
• Deployed new printers and resolved issues with existing multi-function and label printers• Configured initial setups on PCs and resolved issues with end users' workstations• Lead a team of mixed skilled technicians in weekly team meeting, one-on-one meetings and time review• Investigated and resolved issues with email delivery• Built servers and installed their operating systems• Set up users with remote access through VPN, Terminal Services, Screenconnect, and LogMeIn• Traveled onsite to assist clients as needed• Fixed issues with remote monitoring software Show less
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Support Desk Representive
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Jul 2018 - Dec 2018
• Created, removed, and updated email addresses, distribution lists, and contacts• Built Backup, Disaster and Recovery devices and loaded the Replibit operating system• Repaired devices failing to backup or backups that failed to report to the backup monitoring software• Assisted clients with setting up their emails on their desktops and phones• Assisted 3rd party vendors of our clients by connecting them to requested devices• Set up remote access for clients in LogMeIn
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Dispatcher
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Mar 2018 - Jun 2018
• Triaged and dispatched tickets based on priority• Answered calls from clients and created tickets based on their requests• Contacted clients for follow ups on technical issues• Used internal communication channels to ensure high priority tickets are dispatched and resolved quickly
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Atlantic Coast Conference
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Spectator Sports
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1 - 100 Employee
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IT Support Intern
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Jun 2017 - Aug 2017
• Set up in-house employee workstations, printers, and peripherals • Responsible for configuration and support of field laptops • Managed existing hardware inventory • Managed hardware decommission process • Set up in-house employee workstations, printers, and peripherals • Responsible for configuration and support of field laptops • Managed existing hardware inventory • Managed hardware decommission process
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Thoughtspan Technology
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Front-End Development Intern
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May 2016 - Jul 2016
• Created front-end applications with Bootstrap and JQuery validation • Developed a database conversion application in Entity Framework • Analyzed and tested systems • Created front-end applications with Bootstrap and JQuery validation • Developed a database conversion application in Entity Framework • Analyzed and tested systems
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Education
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2013 - 2017
Western Carolina University
B.S.B.A., Computer Information Systems
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