Kyle Gattison

Automotive Service Advisor at Woodie's Auto Service & Repair
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US

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Credentials

  • Active Shooter: What You Can Do
    FEMA
    Jul, 2015
    - Nov, 2024
  • Forms Used for the Development of the Incident Action Plan
    FEMA
    Jul, 2015
    - Nov, 2024
  • ICS for Single Resources and Initial Action Incident, ICS-200
    FEMA
    Jul, 2015
    - Nov, 2024
  • Introduction to Incident Command System ICS-100
    FEMA
    Jul, 2015
    - Nov, 2024
  • National Incident Management System (NIMS) An Introduction
    FEMA
    Jul, 2015
    - Nov, 2024
  • National Response Framework, An Introduction
    FEMA
    Jul, 2015
    - Nov, 2024
  • IS-00701.a NIMS Multiagency Coordination System (MACS)
    FEMA
    Jun, 2015
    - Nov, 2024
  • Microsoft PowerPoint
    Microsoft

Experience

  • Woodie's Auto Service & Repair
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Automotive Service Advisor
      • Sep 2022 - Present

      Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-upProvide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their carManage and oversee the dealership’s workflow and scheduleCall customers to advise them about service changes or car pick-up timesMaintain positive customer relationships to ensure repeat business Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-upProvide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their carManage and oversee the dealership’s workflow and scheduleCall customers to advise them about service changes or car pick-up timesMaintain positive customer relationships to ensure repeat business

  • The Phone Source
    • Small Business Owner
      • Jan 2016 - Present

      Developed successful online sales operations by establishing and following strategic vision, mission and operational plans.Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.Responded to customer issues and resolved complaints by leveraging expert customer relations knowledge. Developed successful online sales operations by establishing and following strategic vision, mission and operational plans.Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.Responded to customer issues and resolved complaints by leveraging expert customer relations knowledge.

  • Globe Life American Income Division: Fisher Organization
    • United States
    • Insurance
    • 1 - 100 Employee
    • Insurance Agent
      • Feb 2022 - Nov 2022

  • Bimmer 1st Auto Group
    • Automotive Technician
      • Feb 2019 - Jan 2021

      Demonstrated talent for quickly and accurately diagnosing mechanical failures and determining corrective actions.Assessed vehicle maintenance status and completed mileage-based services, including changing belts, filling fluids, replacing gaskets and cooling components.Excelled in troubleshooting and diagnosing faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase. Demonstrated talent for quickly and accurately diagnosing mechanical failures and determining corrective actions.Assessed vehicle maintenance status and completed mileage-based services, including changing belts, filling fluids, replacing gaskets and cooling components.Excelled in troubleshooting and diagnosing faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.

  • DC Homeland Security and Emergency Management Agency
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Government
      • Jun 2015 - Aug 2015

      Assisted in emergency planning and procedures in coordination with multiple District agencies, public safety partners, service providers, and private business stakeholders. Maintained ongoing situational awareness of potential threats and hazards to the National Capital Region (NCR). Participated in planning the Rehearsal of Concept (ROC) Drill a and supported the Emergency Operations Center (EOC) during the 2015 Fourth of July festivities in the District. Created Power Point presentations and Excel spreadsheets for the HSEMA Operations Chief for meetings, planning events and budgeting.

Education

  • Southeastern Louisiana University
    Bachelor's degree, General Studies / Behavioral Sciences
    -

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