Director Of Sales

• Jan 2023 - Present

Area Sales Manager

• Dec 2019 - Jan 2023

Assistant General Manager

• Aug 2018 - Dec 2019

-Interim Director of Sales -Directly oversees front office and housekeeping departments. -Develop and meet operational budgets and quality goals. -Ensure that brand and quality standards are met throughout the organization. -Conduct safety and security training programs. -Inspect rooms and insure cleanliness and maintenance goals are met. -Supervise, train, evaluate, motivate, and schedule staff. -Interim Director of Sales -Directly oversees front office and housekeeping departments. -Develop and meet operational budgets and quality goals. -Ensure that brand and quality standards are met throughout the organization. -Conduct safety and security training programs. -Inspect rooms and insure cleanliness and maintenance goals are met. -Supervise, train, evaluate, motivate, and schedule staff.

Front Office Manager

• Jan 2017 - Aug 2018

-Managing the day to day operations of the entire Front Office and shuttle department -Managing rooms-Scheduling and training staff-Coaching & counseling-Ensuring the highest levels of guest satisfaction are in compliance with company standards.-Resolving customer complaints-Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance-Liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues. Show less

Guest Experience Ambassador

• May 2016 - Jan 2017

-Practices team-oriented leadership that enhances the guest experience.-Driven to increase customer loyalty and repeat business.-Surprises and delights our guests when delivering Service Recovery.-Anticipates and quickly reacts to guests and operational needs.-Provides continuous feedback to employees and leadership to ensure success of the guest’s experience.-Ability to rally and redirect a team when necessary.-Exhibits a "Whatever it Takes" approach to leading people and operational responsibilities.-Finds creative solutions to problems and thinks with the end in mind. Show less

Housekeeping Intern

• Jun 2015 - Aug 2015

-Ensured all guest areas were kept clean, safe and up to standards -Responded to guests and staff questions, requests and complaints in a courteous manner -Attended several departmental briefings, training, meetings etc. -Performed any tasks related to the position as requested by the Supervisor/Manager -Assisted in the laundry department as required -Preformed multiple room inspections -Shadowed Director of Housekeeping when time premitted -Ensured all guest areas were kept clean, safe and up to standards -Responded to guests and staff questions, requests and complaints in a courteous manner -Attended several departmental briefings, training, meetings etc. -Performed any tasks related to the position as requested by the Supervisor/Manager -Assisted in the laundry department as required -Preformed multiple room inspections -Shadowed Director of Housekeeping when time premitted

Assistant Superintendent Intern

• May 2014 - Aug 2014

-Assisted with scheduling of employees -Updated all manuals and forms into electronic PDF's -Help developed new training procedures for new employees -Knowledgeable in machinery related to golf course operations -Assisted with scheduling of employees -Updated all manuals and forms into electronic PDF's -Help developed new training procedures for new employees -Knowledgeable in machinery related to golf course operations

Maintenance Technician

• Sep 2013 - Dec 2013

Grounds Crew

• May 2008 - Aug 2013

Preformed daily grounds crew operations Preformed daily grounds crew operations