Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• CS Team Lead

  • Nov 2020 - Present

  -Create resources that aid in ongoing training and reduce manual work for the frontline Support team -Resolve escalated customer concerns for 24/7 team -Coach CS representatives on product knowledge, workflow, and soft skills required for success in role -Develop new procedures and approaches allowing Support team to work more efficiently

• Customer Success Representative

  • Mar 2019 - Nov 2020

  New York, United States -Answered high volume of inbound customer inquiries via phone, email, chat, SMS, and Slack -Mentored new hires and provided ongoing coaching as part of their onboarding -Resolved escalated customer issues outside of normal business hours as part of the weekend Support team



BROUHAHA

• Events Manager/Communications Lead

  • Jan 2016 - Feb 2019

  —Planned & implemented diversified marketing approach for Bay Area nightclub events —Wrote all copy for upcoming event descriptions, promotional newsletters, and weekly radio show —Created drip marketing email campaigns —Coordinated with designers to ensure timely promotional graphics & maintain consistent messaging across all platforms —Maximized social media engagement through a combination of paid advertising & organic outreach —Oversaw logistics for events, including liaising… Show more —Planned & implemented diversified marketing approach for Bay Area nightclub events —Wrote all copy for upcoming event descriptions, promotional newsletters, and weekly radio show —Created drip marketing email campaigns —Coordinated with designers to ensure timely promotional graphics & maintain consistent messaging across all platforms —Maximized social media engagement through a combination of paid advertising & organic outreach —Oversaw logistics for events, including liaising with club managers, A/V techs, transport, and artists Show less



Customer Lobby

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Nov 2012 - Jun 2017

  Berkeley, CA -Managed all support and account optimization for a portfolio of over 500 clients. -Exceeded company goals for client retention. -Reactivated past clients and onboard new clients. -Counseled clients on relevant changes in online marketing and SEO. -Spearheaded payment solutions and client retention strategies for entire department.