Experience

Talbert Building Supply

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Outside Sales Representative

  • Sep 2020 - Present

• Inside Sales Representative

  • May 2018 - Present

  • Manage dozens of accounts while working to grow business, and keep high margin • Problem solving – find solutions for customers who are in need of products and services in a timely manner • Go to job sites and provide expert assistance with product support • Gain extensive product knowledge so I can educate the customer, and help them make decisions on what to purchase • Actively seek new customers who are looking for someone to provide great service • Built a book of business… Show more • Manage dozens of accounts while working to grow business, and keep high margin • Problem solving – find solutions for customers who are in need of products and services in a timely manner • Go to job sites and provide expert assistance with product support • Gain extensive product knowledge so I can educate the customer, and help them make decisions on what to purchase • Actively seek new customers who are looking for someone to provide great service • Built a book of business from $0 to over $2 million per year in less than a year and a half • Offer customers quick and creative solutions to problems when faced with adversity • Partner with suppliers and vendors to ensure I am getting the best service and price for my customers • Going above and beyond expectations to help coworkers understand products, and the Epicor BisTrack operating system • Taking responsibility for any mistakes I make, while ensuring customers understand I will go out of my way to correct any issues that may arise • Ensuring the customer always comes first, even if that means working late to finish quotes or orders • Building and nurturing relationships to ensure they last, and are based on trust and accountability • Always keeping honest communication open with customer so they can be confident they can trust what I tell them. • Read blueprints, and figure material based on plans and schedules

• Special Projects Coordinator

  • Feb 2017 - Present

  • Coordinate for Salesmen with National accounts to ensure products are ordered, and get to jobsites when needed. • Provide companywide process management assistance to ensure company resources are being used to help make practices more manageable and profitable. • Create Microsoft Excel files to greatly decrease time required to complete daily activities for other employees in the company. ♣ Example: Installed sales materials estimator, Customer sales incentive trip calculator… Show more • Coordinate for Salesmen with National accounts to ensure products are ordered, and get to jobsites when needed. • Provide companywide process management assistance to ensure company resources are being used to help make practices more manageable and profitable. • Create Microsoft Excel files to greatly decrease time required to complete daily activities for other employees in the company. ♣ Example: Installed sales materials estimator, Customer sales incentive trip calculator, Documents to help keep track of large projects expenses and profits. • Enter sales orders for delivery and pick up. • Partner with vendors to ensure customer gets products in a timely manner. • Work with management to create pricing structures for the sales staff to use company wide. • Educate myself on product features and availability in the marketplace • Epicor Bistrack super user. Helped implement new system, and train coworkers on different features and functionality of Bistrack.



Wesbell Communications

• Canada
• Telecommunications
• 1 - 100 Employee

• Senior Investment Recovery Technician

  • Apr 2015 - Feb 2017

  Project Manager: Set and meet time sensitive goals and deadlines Create work processes/strategies for team to complete jobs efficiently, and adjust as needed Ensure customer material is handled correctly Generate intake and project progression reports for customer Meet with team and customers to create project strategies Partner with leaders in the company and within other organizations, to determine how to meet customer needs Proficient User in Microsoft Office… Show more Project Manager: Set and meet time sensitive goals and deadlines Create work processes/strategies for team to complete jobs efficiently, and adjust as needed Ensure customer material is handled correctly Generate intake and project progression reports for customer Meet with team and customers to create project strategies Partner with leaders in the company and within other organizations, to determine how to meet customer needs Proficient User in Microsoft Office (Excel, Word, Outlook, PowerPoint) Propose and execute income generating ideas Supply chain management Negotiate rates and purchase materials Ensure products arrive to customers in a timely manner Keep records of financial expenses and customer charges Customer Service/Sales: Meet customer requests and expectations Ensure orders sent to customers are accurate Interface with customers on-site, and assist in inventory selection Create and process sales orders Assist Operations Support and Sales Team Develop and maintain relationships with high level clients to secure current and future project and business opportunities Create income generating opportunities for the company, and cost saving opportunities for the client Inventory Management: Conduct detailed inventory queries Inventory turnover management Review data integrity and correct inventory data anomalies Department Supervision: Interview candidates for employment Supervise a team of 15, including Investment Recovery Technicians, Shipping Associates, and Lab Technicians Accept employee feedback and implement improvement ideas Execute cost saving strategies on an ongoing basis Assign employee responsibilities Provide conflict resolution Measure employee performance and address when needed Train employees in various departments Attend monthly health and safety meetings to suggest improvements and address areas of concern IT support (set up computers, install software and drivers, solve technical issues)

• IR Technician

  • Jun 2014 - Apr 2015

  • Data entry, Use Microsoft Excel, Outlook, and PowerPoint daily. Make determination on telecommunication technology parts to be resold or recycled. Enter items that are to be resold into inventory • Project Management: o Creating Excel spreadsheets to help capture information needed. o Pulling specific telecommunication parts, recording information on these parts, and packing and shipping these parts to the company who wanted the project completed. o Meeting project deadlines and… Show more • Data entry, Use Microsoft Excel, Outlook, and PowerPoint daily. Make determination on telecommunication technology parts to be resold or recycled. Enter items that are to be resold into inventory • Project Management: o Creating Excel spreadsheets to help capture information needed. o Pulling specific telecommunication parts, recording information on these parts, and packing and shipping these parts to the company who wanted the project completed. o Meeting project deadlines and giving progress updates when needed. o Creating a system for team to complete project more efficiently. • Pulling orders from inventory, testing parts in lab, preparing parts for shipment, entering identifying numbers for sold parts into system, and shipping sold parts to customers using UPS and FedEx.



Roses Department Store

• Roxboro, NC

• Stock Associate

  • 2009 - 2010

  Customer service: assisting customers with their purchases, merchandise assembly, merchandise display, unloading trucks, store cleaning Customer service: assisting customers with their purchases, merchandise assembly, merchandise display, unloading trucks, store cleaning