Experience

Knowde

• United States
• Software Development
• 100 - 200 Employee

• Vice President, Enterprise Sales

  • Aug 2023 - Present



Drift

• United States
• Software Development
• 300 - 400 Employee

• VP, Sales Readiness

  • Jun 2022 - Aug 2023

• Sr. Director, Business Value

  • Mar 2022 - Jun 2022

• Director, Business Value

  • Jul 2021 - Mar 2022

• AI Subject Matter Expert

  • Jan 2020 - Mar 2022

  I work with enterprises to create amazing conversational experiences on their digital properties.

• Director of Sales Enablement

  • Oct 2018 - Jan 2020



Copper

• United States
• Software Development
• 1 - 100 Employee

• Director of Sales Enablement

  • Jul 2018 - Sep 2018

• Senior Sales Trainer

  • Feb 2017 - Jun 2018



TCP's Humanity Scheduling

• United States
• Software Development
• 1 - 100 Employee

• Senior Director of Sales

  • Aug 2015 - Feb 2017

  I am responsible for all new monthly recurring revenue at Humanity.com. I have built out and now manage on offshore sales team in Lahore, Pakistan as well as a local outbound mid-market team in San Francisco. Accomplishments include: - Built an offshore team up from 1 sales rep to 15 over the course of a year, lowered cost of acquisition by 60% without missing quota - Selected an implemented the sales tool stack, including CRM and sales automation tools. - Recruited and… Show more I am responsible for all new monthly recurring revenue at Humanity.com. I have built out and now manage on offshore sales team in Lahore, Pakistan as well as a local outbound mid-market team in San Francisco. Accomplishments include: - Built an offshore team up from 1 sales rep to 15 over the course of a year, lowered cost of acquisition by 60% without missing quota - Selected an implemented the sales tool stack, including CRM and sales automation tools. - Recruited and hired the bulk of the go-to-market team from my network, including Director of Operations, Head of Customer Success and Manager of Global Inbound Sales.

• Director of Sales Operations

  • May 2015 - Jul 2015

  Humanity is the leader in workforce management Saas software for hourly, shift-based businesses worldwide. My role is to support our sales and customer success efforts through training, partner technologies, and other systems with an eye towards delivering an incredible experience to our customers at every phase in their lifecycle.



Demandforce

• United States
• Software Development
• 1 - 100 Employee

• Head of Retention

  • May 2014 - Apr 2015

  If you don't have a stark-raving, rabidly loyal customer base you don't have much! As Head of Retention I ran three different teams with three different customer happiness motions - On-Boarding, Customer Success, and Renewals. In each case I worked with a great team to build these programs from scratch. Accomplishments include: - Trial Retention rate increase of 5% on new sales - 11,000 customer success calls completed in 6 months, tNPS over 80 on those interactions - $1.3M… Show more If you don't have a stark-raving, rabidly loyal customer base you don't have much! As Head of Retention I ran three different teams with three different customer happiness motions - On-Boarding, Customer Success, and Renewals. In each case I worked with a great team to build these programs from scratch. Accomplishments include: - Trial Retention rate increase of 5% on new sales - 11,000 customer success calls completed in 6 months, tNPS over 80 on those interactions - $1.3M in quarterly renewals booked

• Senior Manager of Client Development

  • Feb 2011 - Apr 2014

• Account Executive

  • Mar 2011 - Mar 2012

  Account Executive for Demandforce, the leader in customer communications and reputational marketing.



Big Dipper Baby Food

• Co-Founder

  • 2011 - 2014



Scios360

• Director, Business Development

  • Oct 2010 - Mar 2011



CalFinder

• United States
• Consumer Services
• 1 - 100 Employee

• Inside Sales Representative

  • Feb 2010 - Oct 2010



University of

• Admissions Advisor

  • Jan 2009 - Sep 2009



Octagon Worldwide

• Regional Marketing Manager

  • Mar 2005 - May 2008