Experience

Obsess

• United States
• Technology, Information and Media
• 1 - 100 Employee

• Strategic Account Manager

  • Oct 2023 - Present

  Obsess is an Experiential E-commerce Platform. We enable brands and retailers to serve highly engaging Virtual Stores on their websites. Our proprietary technology uses HD-quality photorealistic CGI to create visual, immersive and interactive digital shopping experiences. Our virtual stores are the entry point to the metaverse for brands looking to establish their presence in this new medium. Our customers include Ralph Lauren, Dior, Coach, Tommy Hilfiger, NARS, Charlotte… Show more Obsess is an Experiential E-commerce Platform. We enable brands and retailers to serve highly engaging Virtual Stores on their websites. Our proprietary technology uses HD-quality photorealistic CGI to create visual, immersive and interactive digital shopping experiences. Our virtual stores are the entry point to the metaverse for brands looking to establish their presence in this new medium. Our customers include Ralph Lauren, Dior, Coach, Tommy Hilfiger, NARS, Charlotte Tilbury, Dermalogica, American Girl, General Mills, NBC Universal, AT&T, Nayomi, theSkimm, Universal Music Group and more. With the Obsess platform, you can - * Make your retail stores shoppable online from anywhere at any time * Immerse customers in your brand's world by creating virtual pop-up stores * Create more engaging landing pages for new campaigns and collections * Establish your brand world in metaverse platforms like Roblox, Fortnite and Oculus * Sell physical products and NFTs through your virtual stores We are creating the next generation e-commerce interface for today's consumers and brands. To replace the tedious grid-of-thumbnails interface created by Amazon 25 years ago to sell books online and still used on every e-commerce site. Obsess technology has been featured on WSJ, Vogue Business, CNN, Business of Fashion, The New York Times, Fortune, WWD, Digiday, RetailDive, CNET, Business Insider, Glossy and more. Show less Obsess is an Experiential E-commerce Platform. We enable brands and retailers to serve highly engaging Virtual Stores on their websites. Our proprietary technology uses HD-quality photorealistic CGI to create visual, immersive and interactive digital shopping experiences. Our virtual stores are the entry point to the metaverse for brands looking to establish their presence in this new medium. Our customers include Ralph Lauren, Dior, Coach, Tommy Hilfiger, NARS, Charlotte… Show more Obsess is an Experiential E-commerce Platform. We enable brands and retailers to serve highly engaging Virtual Stores on their websites. Our proprietary technology uses HD-quality photorealistic CGI to create visual, immersive and interactive digital shopping experiences. Our virtual stores are the entry point to the metaverse for brands looking to establish their presence in this new medium. Our customers include Ralph Lauren, Dior, Coach, Tommy Hilfiger, NARS, Charlotte Tilbury, Dermalogica, American Girl, General Mills, NBC Universal, AT&T, Nayomi, theSkimm, Universal Music Group and more. With the Obsess platform, you can - * Make your retail stores shoppable online from anywhere at any time * Immerse customers in your brand's world by creating virtual pop-up stores * Create more engaging landing pages for new campaigns and collections * Establish your brand world in metaverse platforms like Roblox, Fortnite and Oculus * Sell physical products and NFTs through your virtual stores We are creating the next generation e-commerce interface for today's consumers and brands. To replace the tedious grid-of-thumbnails interface created by Amazon 25 years ago to sell books online and still used on every e-commerce site. Obsess technology has been featured on WSJ, Vogue Business, CNN, Business of Fashion, The New York Times, Fortune, WWD, Digiday, RetailDive, CNET, Business Insider, Glossy and more. Show less



RollWorks, a division of NextRoll

• United States
• Software Development
• 100 - 200 Employee

• Manager, Customer Success

  • Jul 2021 - Jul 2023

  RollWorks is an account-based marketing platform for B2B companies, allowing their marketing and sales teams to identify priority accounts, orchestrate efficient and impactful marketing campaigns, and measure the accounts' progression and engagement with our customers. Joining as Manager of Customer Success (Growth) in Summer 2021, I coached a team of CSMs who promoted SaaS platform adoption, advised on campaign set-ups/budgeting, and negotiated renewal contracts. In H2 2021, I… Show more RollWorks is an account-based marketing platform for B2B companies, allowing their marketing and sales teams to identify priority accounts, orchestrate efficient and impactful marketing campaigns, and measure the accounts' progression and engagement with our customers. Joining as Manager of Customer Success (Growth) in Summer 2021, I coached a team of CSMs who promoted SaaS platform adoption, advised on campaign set-ups/budgeting, and negotiated renewal contracts. In H2 2021, I collaborated with the Hiring and Enablement teams to recruit, hire, and train 7 new Growth CSMs, including the development of a CSM Mastery onboarding path. In 2022, I developed a new team of new and recent hires, coached Account Managers and Customer Success Managers through account strategies, drove the adoption of new product functionality, and led the team in an updated pricing/packaging roll-out. In late 2022, I developed an SMB team - merging Growth and Commercial + Account Manager and Customer Success Manager roles into a single role with an emphasis on renewal, platform expertise, and ABM consulting. In 2023, I scaled the SMB Account Managers to double the number of accounts owned using tools such as Gong and Outreach, developing a strong partnership with our Support team, and developing playbooks for our own post-Onboarding approach to meetings and customer training, while increasing our YoY logo retention and net ARR. Show less RollWorks is an account-based marketing platform for B2B companies, allowing their marketing and sales teams to identify priority accounts, orchestrate efficient and impactful marketing campaigns, and measure the accounts' progression and engagement with our customers. Joining as Manager of Customer Success (Growth) in Summer 2021, I coached a team of CSMs who promoted SaaS platform adoption, advised on campaign set-ups/budgeting, and negotiated renewal contracts. In H2 2021, I… Show more RollWorks is an account-based marketing platform for B2B companies, allowing their marketing and sales teams to identify priority accounts, orchestrate efficient and impactful marketing campaigns, and measure the accounts' progression and engagement with our customers. Joining as Manager of Customer Success (Growth) in Summer 2021, I coached a team of CSMs who promoted SaaS platform adoption, advised on campaign set-ups/budgeting, and negotiated renewal contracts. In H2 2021, I collaborated with the Hiring and Enablement teams to recruit, hire, and train 7 new Growth CSMs, including the development of a CSM Mastery onboarding path. In 2022, I developed a new team of new and recent hires, coached Account Managers and Customer Success Managers through account strategies, drove the adoption of new product functionality, and led the team in an updated pricing/packaging roll-out. In late 2022, I developed an SMB team - merging Growth and Commercial + Account Manager and Customer Success Manager roles into a single role with an emphasis on renewal, platform expertise, and ABM consulting. In 2023, I scaled the SMB Account Managers to double the number of accounts owned using tools such as Gong and Outreach, developing a strong partnership with our Support team, and developing playbooks for our own post-Onboarding approach to meetings and customer training, while increasing our YoY logo retention and net ARR. Show less



Shutterstock

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Manager, Client Success US/CA Media

  • Mar 2021 - Jun 2021

  Shutterstock is a global leading media marketplace, supplying stock image/footage/music content along with amazing editorial image/video content via a popular e-commerce platform, but also to corporations, agencies, and media companies via an enterprise platform and enterprise account staff. As the Manager of Client Success, I managed a team of five CSMs and one researcher that provided platform training, customized licensing, and annual contract renewal processes for the media research,… Show more Shutterstock is a global leading media marketplace, supplying stock image/footage/music content along with amazing editorial image/video content via a popular e-commerce platform, but also to corporations, agencies, and media companies via an enterprise platform and enterprise account staff. As the Manager of Client Success, I managed a team of five CSMs and one researcher that provided platform training, customized licensing, and annual contract renewal processes for the media research, design, and licensing teams at major to mid-size companies in media, entertainment, and publishing.

• Supervisor, Client Success US/CA Media

  • Mar 2019 - Mar 2021

  Previous to my promotion to Supervisor, US/CA Media CSMs were managed alongside Corporate and Agency CSMs by regional managers. As Supervisor, I developed the Media CSMs as our own team (in partnership with Content and Sales) to have unique workflows, vertical-specific goals, and unique strategies for product updates, Editorial events, and inventory roll-outs. • Consistently drove renewals at over 100% in both yearly bookings and by-activity (non-commitment) revenue. • Organized… Show more Previous to my promotion to Supervisor, US/CA Media CSMs were managed alongside Corporate and Agency CSMs by regional managers. As Supervisor, I developed the Media CSMs as our own team (in partnership with Content and Sales) to have unique workflows, vertical-specific goals, and unique strategies for product updates, Editorial events, and inventory roll-outs. • Consistently drove renewals at over 100% in both yearly bookings and by-activity (non-commitment) revenue. • Organized and conducted team strategy meetings, 1:1s, quarterly reviews, and meetings with cross-functional teams • Coached team members to more effectively conduct discovery calls, present product demos, new inventory stories, QBRs, expansion opportunities, and renewal proposals. • Guided team to effectively assist clients with licensing, technical, or billing questions by navigating internal systems and relationships.

• Enterprise Account Manager (Media)

  • Mar 2017 - Mar 2019

  Joined two years after Shutterstock acquired Rex Features, a UK-based editorial photography (news, celebrity, fashion, events, historical archive) company, and then partnered with other key editorial agencies (AP, Penske Media, EPA, and others) to launch Shutterstock Editorial. • Assisted our news, publishing, and television clients with their licensing of Shutterstock's asset portfolio - specializing in our Editorial collections. • Onboarded clients to our enterprise platform… Show more Joined two years after Shutterstock acquired Rex Features, a UK-based editorial photography (news, celebrity, fashion, events, historical archive) company, and then partnered with other key editorial agencies (AP, Penske Media, EPA, and others) to launch Shutterstock Editorial. • Assisted our news, publishing, and television clients with their licensing of Shutterstock's asset portfolio - specializing in our Editorial collections. • Onboarded clients to our enterprise platform with walkthroughs of account functionality and administrative controls, along with providing search demos to photo editors • Pitched clients customized asset subscription plans and then implemented their contracted account set-ups • Presented workflow, research, and content solutions to clients on the Shutterstock enterprise platform • Troubleshoot daily account issues, negotiated editorial content rates, and sent media clients relevant content and editorial event calendars



Harry's Inc.

• United States
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Creative Coordinator

  • Feb 2016 - Mar 2017

  Harry's started as a DTC e-commerce men's shaving company and in 2018 grew into both a men's grooming and a women's skincare brand (Flamingo). I joined Harry's in 2016, seven months following their Series C funding, and had seen great success selling their razor and introducing some skincare products. I was the Creative team's first coordinator - a project manager/cross-functional liaison for the designers, copywriter, Art Director, and Creative Director. • Managed and led the brand's… Show more Harry's started as a DTC e-commerce men's shaving company and in 2018 grew into both a men's grooming and a women's skincare brand (Flamingo). I joined Harry's in 2016, seven months following their Series C funding, and had seen great success selling their razor and introducing some skincare products. I was the Creative team's first coordinator - a project manager/cross-functional liaison for the designers, copywriter, Art Director, and Creative Director. • Managed and led the brand's creative review process for projects that have included our first in-store launch (projects and marketing), product launches, product packaging/collateral, holiday campaigns/site updates, and website updates. • Project managed the development and production of advertising creative - including animated billboards in Times Square & Penn Plaza, subway advertising, and a variety of digital advertising (videos, display, social) • Developed project management solutions across the marketing team for submitting creative requests, communicating with creatives, tracking projects, and submitting project feedback • Communicated with cross-functional teams to scope projects, develop timelines, and optimize collaboration Show less Harry's started as a DTC e-commerce men's shaving company and in 2018 grew into both a men's grooming and a women's skincare brand (Flamingo). I joined Harry's in 2016, seven months following their Series C funding, and had seen great success selling their razor and introducing some skincare products. I was the Creative team's first coordinator - a project manager/cross-functional liaison for the designers, copywriter, Art Director, and Creative Director. • Managed and led the brand's… Show more Harry's started as a DTC e-commerce men's shaving company and in 2018 grew into both a men's grooming and a women's skincare brand (Flamingo). I joined Harry's in 2016, seven months following their Series C funding, and had seen great success selling their razor and introducing some skincare products. I was the Creative team's first coordinator - a project manager/cross-functional liaison for the designers, copywriter, Art Director, and Creative Director. • Managed and led the brand's creative review process for projects that have included our first in-store launch (projects and marketing), product launches, product packaging/collateral, holiday campaigns/site updates, and website updates. • Project managed the development and production of advertising creative - including animated billboards in Times Square & Penn Plaza, subway advertising, and a variety of digital advertising (videos, display, social) • Developed project management solutions across the marketing team for submitting creative requests, communicating with creatives, tracking projects, and submitting project feedback • Communicated with cross-functional teams to scope projects, develop timelines, and optimize collaboration Show less



Quantcast

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Client Strategist

  • Nov 2014 - Feb 2016

  Quantcast specializes in AI-driven real-time advertising, audience insights and measurement. I joined Quantcast when they acquired Struq in November 2014. • Supervised the set-up, launch, and execution of online advertising campaigns across multiple products • Prepared and delivered comprehensive quarterly business reviews of major advertiser accounts • Organized weekly team meetings covering all Midwest and East Coast personalized advertising… Show more Quantcast specializes in AI-driven real-time advertising, audience insights and measurement. I joined Quantcast when they acquired Struq in November 2014. • Supervised the set-up, launch, and execution of online advertising campaigns across multiple products • Prepared and delivered comprehensive quarterly business reviews of major advertiser accounts • Organized weekly team meetings covering all Midwest and East Coast personalized advertising business • Communicated client feedback & deliverables to our design team and review new campaign mocks • Scheduled all creative changes and testing across dozens of live campaigns • Prioritized and communicated technical needs to our operations and engineering teams. Show less Quantcast specializes in AI-driven real-time advertising, audience insights and measurement. I joined Quantcast when they acquired Struq in November 2014. • Supervised the set-up, launch, and execution of online advertising campaigns across multiple products • Prepared and delivered comprehensive quarterly business reviews of major advertiser accounts • Organized weekly team meetings covering all Midwest and East Coast personalized advertising… Show more Quantcast specializes in AI-driven real-time advertising, audience insights and measurement. I joined Quantcast when they acquired Struq in November 2014. • Supervised the set-up, launch, and execution of online advertising campaigns across multiple products • Prepared and delivered comprehensive quarterly business reviews of major advertiser accounts • Organized weekly team meetings covering all Midwest and East Coast personalized advertising business • Communicated client feedback & deliverables to our design team and review new campaign mocks • Scheduled all creative changes and testing across dozens of live campaigns • Prioritized and communicated technical needs to our operations and engineering teams. Show less



Struq

• New York, New York

• Account Coordinator, Client Services

  • May 2014 - Nov 2014

  Struq was a UK-based ad-tech company (acquired by Quantcast) focused on personalized display and Facebook advertising for major retail brands. • Managed online, direct-response advertising campaigns for large US retailers • Coordinated the design, scheduling, and trafficking of dynamic banner and Facebook advertisements • Analyzed data, delivery, and campaign performance and communicated campaign highlights to clients and agencies Struq was a UK-based ad-tech company (acquired by Quantcast) focused on personalized display and Facebook advertising for major retail brands. • Managed online, direct-response advertising campaigns for large US retailers • Coordinated the design, scheduling, and trafficking of dynamic banner and Facebook advertisements • Analyzed data, delivery, and campaign performance and communicated campaign highlights to clients and agencies



California Lawyers for the Arts

• United States
• Legal Services
• 1 - 100 Employee

• Program Coordinator for Education and Outreach

  • Jan 2013 - Mar 2014

  • Managed the scheduling, promotion, and marketing campaigns for legal education workshops for artists and continuing legal education for attorneys. • Attended community arts events and collaborate with Southern California arts organizations. • Expanded and enhanced the organization's online presence through managing social media and upcoming online educational materials (including podcasts and e-documents). • Recruiting, interviewing, and supervision of program volunteers… Show more • Managed the scheduling, promotion, and marketing campaigns for legal education workshops for artists and continuing legal education for attorneys. • Attended community arts events and collaborate with Southern California arts organizations. • Expanded and enhanced the organization's online presence through managing social media and upcoming online educational materials (including podcasts and e-documents). • Recruiting, interviewing, and supervision of program volunteers and interns. • Managed legal research teams of 3 - 5 interns/volunteers. • Presented introductory legal seminars about copyright, contracts and other arts-related legal issues to college students.

• Legal Fellow

  • Oct 2012 - Jan 2013

  • Conducted client intakes on entertainment, arts, and contract matters. • Updated the case database and contact attorneys as each case proceeds through the referral process.



Boston University College of Communication

• Boston, MA

• Teaching Assistant for Prof. T. Barton Carter

  • Sep 2011 - May 2012

  • Researched patent law issues and telecommunications antitrust regulation. • Prepared lecture materials and graded essay-based examinations for a Communications Law course. • Taught and engaged students during the class’s discussion section. • Revised statistics, citations and the index for the tenth edition of "The First Amendment and the Fourth Estate, The Law of Mass Media". • Researched patent law issues and telecommunications antitrust regulation. • Prepared lecture materials and graded essay-based examinations for a Communications Law course. • Taught and engaged students during the class’s discussion section. • Revised statistics, citations and the index for the tenth edition of "The First Amendment and the Fourth Estate, The Law of Mass Media".



Volunteer Lawyers for the Arts

• Boston, MA

• Legal Intern

  • May 2011 - Aug 2011

  • Drafted licensing and assignment contracts for performers, artists, and designers. • Registered copyrights for artists’ graphic and audiovisual works. • Assisted in-house attorneys with managing the cloud-based database and file-server. • Composed memorandum on the intellectual property rights granted to owners of fictional characters and a variety of topics concerning nonprofit organizations. • Organized a summer “Nonprofit Incorporation Seminar” for individuals… Show more • Drafted licensing and assignment contracts for performers, artists, and designers. • Registered copyrights for artists’ graphic and audiovisual works. • Assisted in-house attorneys with managing the cloud-based database and file-server. • Composed memorandum on the intellectual property rights granted to owners of fictional characters and a variety of topics concerning nonprofit organizations. • Organized a summer “Nonprofit Incorporation Seminar” for individuals wanting to form nonprofit entities in Massachusetts. Show less • Drafted licensing and assignment contracts for performers, artists, and designers. • Registered copyrights for artists’ graphic and audiovisual works. • Assisted in-house attorneys with managing the cloud-based database and file-server. • Composed memorandum on the intellectual property rights granted to owners of fictional characters and a variety of topics concerning nonprofit organizations. • Organized a summer “Nonprofit Incorporation Seminar” for individuals… Show more • Drafted licensing and assignment contracts for performers, artists, and designers. • Registered copyrights for artists’ graphic and audiovisual works. • Assisted in-house attorneys with managing the cloud-based database and file-server. • Composed memorandum on the intellectual property rights granted to owners of fictional characters and a variety of topics concerning nonprofit organizations. • Organized a summer “Nonprofit Incorporation Seminar” for individuals wanting to form nonprofit entities in Massachusetts. Show less



Boston University School of Law

• United States
• Higher Education
• 200 - 300 Employee

• Research Assistant

  • Jun 2010 - Sep 2010

  • Drafted memorandum on art law topics including the looting of the Iraq National Museum of Antiquities and the controversial de-accessioning of university held artworks. • Performed legal research in areas relating to art and antiquities ownership including charitable gifts, bequests, trusts, and tribal claims to aboriginal remains. • Drafted memorandum on art law topics including the looting of the Iraq National Museum of Antiquities and the controversial de-accessioning of university held artworks. • Performed legal research in areas relating to art and antiquities ownership including charitable gifts, bequests, trusts, and tribal claims to aboriginal remains.



Fair Employment Project

• Jamaica Plain, MA

• Legal Intern

  • Jun 2010 - Aug 2010

  • Conducted client intakes and phone screenings for employment discrimination claims. • Researched state and federal employment laws and the application of the National Labor Relations Act’s § 7 protection of “concerted activity” to nonunion workers. • Reviewed complaints, position statements, and rebuttals made to the Massachusetts Commission Against Discrimination. • Conducted client intakes and phone screenings for employment discrimination claims. • Researched state and federal employment laws and the application of the National Labor Relations Act’s § 7 protection of “concerted activity” to nonunion workers. • Reviewed complaints, position statements, and rebuttals made to the Massachusetts Commission Against Discrimination.