Experience

Resolute Road Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Area Director of Sales

  • Aug 2023 - Present

  Boise, Idaho, United States Solicit new and existing business accounts to meet and exceed revenue goals through outside sales calls, relationships, telephone solicitation, site tours, and written communication Develop and maintain knowledge of market trends, competitors, and customers Attend trade shows, community events, and industry meetings Prepare internal booking reports, correspondence to customers, and marketing collateral Finalize all contracts in a timely manner and service guests throughout the… Show more Solicit new and existing business accounts to meet and exceed revenue goals through outside sales calls, relationships, telephone solicitation, site tours, and written communication Develop and maintain knowledge of market trends, competitors, and customers Attend trade shows, community events, and industry meetings Prepare internal booking reports, correspondence to customers, and marketing collateral Finalize all contracts in a timely manner and service guests throughout the process Participate in revenue management calls, pre-convention meetings, training, and other sales related activities Assist with hotel budget planning, sales and revenue forecasting, and actively participate in the hotel's revenue management process Pursue new clients through creative and innovative sales techniques Qualify clients, develop proposals, and prepare contracts Ensure effective utilization of selling guidelines to maximize revenue contribution from all market segments Initiate and implement sales promotional programs with travel partners Train front desk staff and other applicable staff members on the sales call process Follow upon group business to ensure client satisfaction and materialization at the hotel Show less



Truckstop

• United States
• Truck Transportation
• 500 - 600 Employee

• Broker Account Executive

  • Nov 2022 - Mar 2023

  Boise, Idaho, United States Engaged with existing Truckstop customers to cross-sell additional broker products and services Uncovered new business opportunities by upselling carriers on a combo load board after they were granted dual authority Employed a consultative selling approach with customers to gather information and make product recommendations to help grow their business Built and maintained a sales pipeline while accurately forecasting opportunity outcomes Developed and executed strategic plans to… Show more Engaged with existing Truckstop customers to cross-sell additional broker products and services Uncovered new business opportunities by upselling carriers on a combo load board after they were granted dual authority Employed a consultative selling approach with customers to gather information and make product recommendations to help grow their business Built and maintained a sales pipeline while accurately forecasting opportunity outcomes Developed and executed strategic plans to achieve 100% quota attainment or greater every month Collaborated with other departments such as marketing and business development to ensure seamless customer service and a positive user experience Used a variety of platforms simultaneously to track customer correspondence and process sales Performed product demonstrations with customers via Zoom to establish strong rapport and close sales opportunities with a 43% success rate Show less



Impac Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Consultant

  • Oct 2020 - Oct 2022

  Boise, Idaho, United States Coached and directed IMS staff in operational activities to ensure departmental goals and objectives were being met Evaluated requests for proposals and provide service-level agreement recommendations to management Developed and maintained effective business relationships with clients Established, monitored, and adjusted operational schedules for changing/competing priorities Responded to incoming service requests and assigned them based on the urgency and nature of the… Show more Coached and directed IMS staff in operational activities to ensure departmental goals and objectives were being met Evaluated requests for proposals and provide service-level agreement recommendations to management Developed and maintained effective business relationships with clients Established, monitored, and adjusted operational schedules for changing/competing priorities Responded to incoming service requests and assigned them based on the urgency and nature of the request Collaborated with Oracle Support and Impac colleagues for problem analysis and resolution Show less



The Inn at 500 Capitol

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Dec 2016 - Jul 2020

  Boise, Idaho, United States Generated leads via cold calling, prospecting, and attending various networking functions Developed monthly sales action plans in order to achieve my individual sales goals Prepared proposals and contracts that incorporated clearly defined terms and conditions Maintained account information, bookings, and traces in a sales tracking system Established an effective sales call cycle for key customers, partners, and prospects Conducted site visits and meetings with clients to… Show more Generated leads via cold calling, prospecting, and attending various networking functions Developed monthly sales action plans in order to achieve my individual sales goals Prepared proposals and contracts that incorporated clearly defined terms and conditions Maintained account information, bookings, and traces in a sales tracking system Established an effective sales call cycle for key customers, partners, and prospects Conducted site visits and meetings with clients to determine their specific needs Led tours of the hotel in an effort to showcase our guest rooms and meeting space Raised awareness for our brand by being active in several local organizations Engaged the public by hosting First Thursday events at the hotel Show less



Mission Rock Residential, LLC

• United States
• Real Estate
• 200 - 300 Employee

• Leasing Consultant

  • Dec 2015 - Dec 2016

  Boise, Idaho, United States Leased townhomes, processed rental applications, prepared move in paperwork, assisted residents with the move in process, and maintained positive relations with the residents throughout their tenancy



Furniture Row Companies

• United States
• Retail
• 500 - 600 Employee

• Assistant Manager

  • Dec 2013 - Mar 2015

  Boise, Idaho, United States Spearheaded the day to day operations of a multi-million dollar business, to include providing guidance and leadership to our sales team, resolving customer service issues, unloading trucks on a weekly basis, tracking available inventory, and processing transactions in a point of sale system



Boise State University School of Nursing

• United States
• Higher Education
• 1 - 100 Employee

• Technologist and Marketing Liaison

  • May 2013 - Aug 2013

  Boise, Idaho, United States Evaluated the accessibility and usability of our RN-BS online courses to ensure compliance with Section 508 and WCAG 2.0 standards Worked with our Student Recruiter on various marketing projects in an effort to raise awareness for the nursing program



Boise State University

• United States
• Higher Education
• 700 & Above Employee

• Customer Service Representative

  • Aug 2011 - May 2013

  Boise, Idaho, United States Assisted a large student population with general billing inquiries and health insurance waivers Processed insurance claims and payments for services rendered at University Health Services



Trinity Property Consultants

• United States
• Real Estate
• 300 - 400 Employee

• Assistant Property Manager

  • Jan 2007 - Nov 2009

  Boise, Idaho, United States Processed all of the deposits and accounts payables for a 300-unit multifamily property



U.S. Air Force Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Aircraft Armament Systems Journeyman

  • Jun 2006 - Jan 2007

  Hill Air Force Base, Utah Supervised and coordinated loading operations on the F-16



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Aircraft Armament Systems Specialist

  • Feb 2002 - Jun 2006

  Mountain Home Air Force Base, Idaho Positioned and loaded munitions on the F-16

• Aircraft Armament Systems Apprentice

  • Feb 2001 - Feb 2002

  Osan Air Base, South Korea Performed thorough munitions inspections to ensure a safe loading condition