Information Technology System Administrator

• Jan 2018 - Present

Independent Consultant

• Sep 2017 - Present

Systems Consultant - Site Manager

• May 2015 - Sep 2017

Site Manager for Managed IT Services (MITS) Team working as a trusted advisor for up to 10 clients in oil & gas, energy services, environmental consulting, and healthcare.• Responsible for general management of all operational activities for clients.• Followed key processes such as ITIL, ITSM, and IT Service Delivery.• Acted as escalation point for clients and followed internal escalation procedure.• Responsible for understanding client contract terms to ensure SLAs and Service Delivery targets are met.• Proactively provided recommendations to improve security, scalability, and capacity.• Ensured smooth onboarding of new clients by coordinating with team of internal resources.• Assisted with incident and problem management processes and provide updates on all open tickets.• Responsible for device to invoice tracking and generating the monthly invoice.• Assisted in building 1-year forecast for clients and 3/5-year technology roadmaps.• Managed and maintained client software, hardware, and license inventory.• Developed and maintained key stakeholder relationships with clients and vendors.• Performed quarterly Quality Assurance reviews for each client.• Responsible for compiling and writing monthly and weekly operational reports and lead meetings.

Systems Consultant - Site Primary

• Nov 2013 - May 2015

• First point of contact for clients for any desktop, server, or network related issues.• Responsible for compiling and writing monthly and weekly operational reports and chair each meeting.• Responsible for escalating any major technical issues to Operations Lead or Tier 3 Long View Team.• Provided recommendations to clients where technical improvements could be made.• Engaged procurement team to generate quotes for software, licensing, hardware.• On-call 24/7 for any client technical emergencies.• Responsible for documentation on client processes and technical guidance docs.• Performed day-to-day operations checklist and health checks in environment.

Technical Development Analyst

• May 2007 - Nov 2013

Help Desk Analyst

• 2005 - 2007